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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.75 - $21.75
Work Schedule
Flexible
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k Match
Paid Time Off
Uniforms Provided
Hotel discount program
Job Description
Ascent Hospitality is a prominent hospitality company renowned for its extensive portfolio of hotels and a robust pipeline of new properties and acquisitions. Despite its significant growth and expansion, the company places its people at the heart of its values and operations. Ascent Hospitality is committed to fostering a culture that delivers memorable experiences, not only for its guests but equally for its team members. The company believes in the power of collaboration and unity among its staff, always seeking individuals who thrive in team environments and share a common purpose. The core of Ascent Hospitality's leadership philosophy is based... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of three years prior guest service experience preferably in hospitality
- Basic computer knowledge
- Excellent written and verbal communication skills
- Excellent organizational skills
- Ability to understand, read, write and speak English
- Familiarity with office equipment such as copier, printer, facsimile machine, telephone
- Ability to apply commonsense understanding to carry out instructions
- Ability to comply in standardized situations with only occasional or no variables
- Ability to work flexible shifts
- Excellent customer service skills
- Ability to work without constant supervision
Job Qualifications
- High school diploma or equivalent required
- Some college or college degree preferred
- Minimum of three years related experience in hotels or customer service preferred
- Excellent written and verbal communication skills
- Strong organizational and leadership skills
- Ability to understand, read, write and speak English proficiently
- Experience with office equipment such as copier, printer, facsimile machine, telephone
- Ability to work flexible shifts
- Excellent customer service skills
- Ability to work without constant supervision
- Ability to apply commonsense understanding to carry out instructions
Job Duties
- Accountable for guest satisfaction by ensuring service standards are met and guests' needs and concerns are responded to in a timely manner with a focus on service recovery when applicable
- Work side by side with staff to train and model appropriate guest service standards
- Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations
- Anticipate and respond to guests in a friendly and positive manner
- Process check-ins and check-outs, verify billing, create reservations, and process special requests
- Assist guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services
- Assist in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction
- Assist with interviewing, hiring, coaching, and development of front office associates
- Evaluate staff performance and coach to ensure standards are met
- Work in conjunction with manager to deliver discipline/corrective action and make termination decisions
- Motivate staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees
- Ensure all required training for department employees is completed and training records are maintained
- Analyze quality issues, identify training needs, suggest changes and ensure implementation to improve results
- Utilize available resources and adhere to Marriott training policies
- Promote collaboration and positive, professional work environment
- Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs
- Follow proper selling techniques and ensure strategies are utilized to maximize room revenues
- Monitor room availability, follow restrictions, and all booking policies and procedures
- Drive sales and maximize revenue by up-selling rooms and amenities
- Use expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy
- Attend all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs
- Have high attention to detail, good communication skills and leadership ability
- Have excellent organization skills, a high degree of creativity to facilitate efficient problem solving
- Manage multiple priorities and work in an environment with frequent interruptions and tight deadlines
- Adhere to all Marriott Standard Operating Procedures
- Conduct routine inspections of front desk operations to maintain standards per Marriott, local, state and federal regulations
- Ensure a clean and safe work environment, and follow all Hotel Brand procedures for guest/employee incidents
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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