Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $85,800.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
competitive salary
Health Insurance
Paid Time Off
Employee Development Programs
inclusive work environment
Opportunities for career advancement
Job Description
Marriott Vacations Worldwide is a leading hospitality company that specializes in vacation ownership and resort experiences, providing guests with exceptional service and memorable stays. Known for its commitment to quality and guest satisfaction, Marriott Vacations Worldwide operates a wide range of vacation properties and offers various travel and leisure options to its customers. With a strong presence in the hospitality industry, the company emphasizes a culture of inclusivity, diversity, and employee development, making it an excellent environment for professionals who aspire to grow in the hospitality sector. Marriott Vacations Worldwide is dedicated to maintaining high standards in guest services, operational... Show More
Job Requirements
- High school diploma or GED
- Two years experience in guest services, front desk, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- Excellent interpersonal communication skills
- Proven leadership capability
- Ability to handle guest complaints and resolve disputes
- Knowledge of front office policies and procedures
- Ability to supervise and manage staff
- Strong organizational and problem-solving skills
- Capability to support human resource functions
- Proficient in Microsoft Office and hotel management systems
Job Qualifications
- High school diploma or GED with two years of experience in guest services, front desk, or related field
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Excellent interpersonal and communication skills
- Proven leadership and supervisory experience
- Strong problem-solving and conflict resolution abilities
- Knowledge of customer service principles and practices
- Ability to manage multiple tasks and prioritize
- Proficient in front office operations and hotel management software
- Experience in training and coaching staff
- Understanding of financial goals and revenue management
Job Duties
- Manages day-to-day front office operations ensuring quality and customer satisfaction
- Develops and implements goals and plans to organize and accomplish work
- Handles guest complaints, disputes, and grievances effectively
- Supervises staffing levels to meet service and operational needs
- Maintains communication with employees to align with business objectives
- Supports and mentors front desk team encouraging trust and cooperation
- Supervises front office staff and operations in the absence of the manager
- Provides exceptional customer service improving guest retention
- Responds to guest problems and complaints and provides coaching
- Implements customer recognition programs and enforces credit policies
- Monitors daily front desk shift operations and compliance with policies
- Supports human resource activities including hiring and employee development
- Facilitates departmental meetings and communicates front desk goals
- Performs front desk duties as necessary and runs shifts when required
- Communicates information effectively with supervisors, coworkers, and subordinates
- Analyzes information and solves operational problems
- Updates management on relevant information timely
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter