Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
HHM Hotels is a respected and innovative hospitality company committed to delivering exceptional guest experiences and superior service quality. Renowned for its dedication to operational excellence and a strong culture based on core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, HHM Hotels operates numerous properties that uphold the highest standards of hospitality. As an equal-opportunity employer, HHM Hotels embraces diversity and inclusivity, ensuring a welcoming workplace that respects all individuals regardless of race, color, gender, sexual orientation, age, or other legally protected characteristics.
The Front Desk Manager role ... Show More
The Front Desk Manager role ... Show More
Job Requirements
- Associate's or Bachelor's degree preferred
- 1 to 3 years hospitality related experience, including front desk operations experience
- Ability to stand, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel or crouch
- Flexibility to work varying schedules including holidays, weekends, and alternate shifts
- Strong interpersonal and communication skills
- Ability to handle guest complaints effectively and calmly
- Knowledge of safety standards and protocols
Job Qualifications
- Associate's or Bachelor's degree preferred
- 1 to 3 years hospitality related experience, including front desk operations experience
- Strong leadership and team management skills
- Excellent communication and problem-solving abilities
- Proficiency in front office software and reservation systems
- Ability to work flexible hours including holidays and weekends
- Commitment to guest service excellence and company values
Job Duties
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Oversee all front office operations in the absence of the Assistant General Manager
- Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions
- Respond to brand Guest Alerts for resolution as needed
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level
- Assist in hotel food and beverage when needed, where applicable
- Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures
- Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts
- Review correspondence from guests and incident logs
- direct staff according to information obtained
- Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff
- Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained
- Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Follow sustainability guidelines and practices related to HHM's EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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