Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Career growth opportunities
inclusive work environment
Employee training programs
employee recognition
Equal opportunity employer
Job Description
HHM Hotels is a renowned hospitality company that operates a diverse portfolio of properties known for exceptional guest service and operational excellence. With a commitment to creating memorable experiences for guests, HHM Hotels combines industry-leading standards with a people-centered approach, encapsulated by their core values: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. The company prides itself on fostering an inclusive and respectful work environment, promoting equality and diversity across all its locations and departments. As an equal-opportunity employer, HHM Hotels provides career growth opportunities and a supportive atmosphere for all employees, regardless of... Show More
Job Requirements
- Associate's or bachelor's degree preferred
- 1 to 3 years hospitality related experience including front desk operations experience
Job Qualifications
- Associate's or bachelor's degree preferred
- 1 to 3 years hospitality related experience including front desk operations experience
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- oversee all front office operations in the absence of the assistant general manager
- remain an active participant at the front desk including checking in and out guests preparing bills and handling guest requests
- resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions
- respond to brand guest alerts for resolution as needed
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- participate in lobby ambassador and other activities related to interacting with guests on an individual level thus creating a relationship and culture that will result in repeat stays
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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