Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $25.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Gym membership
Employee Discounts
Career development opportunities
Job Description
HHM Hotels is a respected name in the hospitality industry, known for delivering exceptional guest experiences and maintaining high operational standards across its portfolio of luxury and lifestyle properties. As part of the Echelon Luxury & Lifestyle division, this property exemplifies HHM Hotels' commitment to excellence, innovation, and guest satisfaction. The company prides itself on fostering an inclusive and supportive work environment that values diversity and equal opportunity. HHM Hotels actively promotes values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, which guide its culture and business operations. This approach not only... Show More
Job Requirements
- Associate's or Bachelor's degree preferred
- 1 to 3 years hospitality related experience including front desk operations experience
Job Qualifications
- Associate's or Bachelor's degree preferred
- 1 to 3 years hospitality related experience including front desk operations experience
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Oversee all front office operations in the absence of the Assistant General Manager
- Remain an active participant at the front desk including checking in/out guests preparing bills and handling guest requests
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions
- Respond to brand Guest Alerts for resolution as needed
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level thus creating a relationship and culture that will result in repeat stays
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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