Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
HSA
Flexible spending account
basic life insurance
Disability plan
401k Retirement Plan
Paid Time Off
Holiday pay
career training
Tuition Reimbursement
Bereavement leave
Employee assistance program
jury duty
Employee Discounts
Employee Referral Bonus
free meal
Job Description
Luminary Hotel & Co. Autograph Collection, located in Fort Myers, Florida, is part of a distinguished portfolio of four and five-star independent hotels under the Autograph Collection by Marriott International. This establishment is owned and operated by Mainsail Lodging, an independent franchisee separate from Marriott International, Inc., which uniquely positions the hotel to offer tailored hospitality experiences while benefiting from the prestige and standards of a global brand. The Autograph Collection prides itself on offering unique and memorable experiences to travelers who seek more than just a place to stay; they look for a story and a sense of identity... Show More
Job Requirements
- Ability to sit or stand for extended periods of time
- Ability to bend and lift or pull up to 40 lbs
- Ability to communicate clearly
- Corrected vision to normal range
- Ability to work long hours as needed
- Sound judgment and quick decision making
- Ability to manage multiple tasks and deadlines
- Ability to work independently and take direction
- Ability to manage diverse personalities
- Maintain highest degree of confidentiality
- Ability to handle stressful situations effectively
- Work a flexible schedule including shifts outside normal business hours
- Willingness to follow all hotel policies and procedures
- Commitment to fostering a hospitable service atmosphere
Job Qualifications
- 2-year associates degree or higher preferred
- Minimum 2 years hotel front desk managerial experience
- Excellent phone and customer service skills
- Excellent verbal and written communication skills
- Ability to use technology such as tablets and iPads
- Ability to manage guest feedback and engage effectively with staff and guests
- Proficient in property management systems and guest experience tools
- Strong leadership and training skills
- Ability to work independently and in high pressure environments
- Knowledge of hospitality industry standards and quality assurance practices
Job Duties
- Manage the properties unique arrival service strategy and execution through regular observation and interaction with the front office team
- Ensure complete guest satisfaction and follow up on all escalated guest issues and concerns in a timely manner
- Manage and assist in the pre-arrival process including transportation, airport transfers, room assignments, special requests, and billing
- Maintain guest confidentiality and ensure the team is trained with all required property, company, and brand standards
- Actively engage guests and promote hotel loyalty program including guest enrollments
- Serve as an expert in the Empower guest experience tool ensuring proper use of guest preference and communication tools
- Process guest check-ins by confirming reservations, assigning rooms, and issuing room keys
- Serve as hotel property management system expert and promote mobile check-in program execution
- Train front office staff and conduct ongoing performance reviews and meetings
- Respond to and resolve guest inquiries and feedback through appropriate channels
- Ensure compliance with standards and successful completion of quality assurance and safety items
- Communicate effectively with other departments such as engineering and housekeeping to resolve guest issues
- Participate in recruiting, hiring, and training new employees for the front office team
- Act as property Manager on Duty in the absence of senior leadership
- Maintain cleanliness and order of work area
- Follow all hotel policies and procedures
- Provide local information and recognize VIP guests for enhanced service
- Report accidents, unsafe conditions, and irregular guest behavior
- Ensure adherence to HR policies and property grooming standards
- Perform any other duties requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Jobs By Filter