Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.75 - $21.75
Work Schedule
Flexible
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
Paid PTO
Uniforms Provided
team member hotel discount program
Job Description
Ascent Hospitality is a reputable company known for managing an extensive portfolio of hotels and boasting a strong pipeline of new properties and acquisitions. The company's ethos centers on valuing people over numbers, with a culture designed to provide memorable experiences for both team members and guests. Ascent Hospitality emphasizes teamwork and collaboration, aiming to bring together individuals who share a unified purpose. This approach has fostered a professional atmosphere where passion for service and strong communication skills are paramount. The leadership at Ascent Hospitality consists of accomplished individuals who strive to serve others, understand client needs, and thrive amid... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of three years' related experience in hotels or customer service
- Ability to work flexible shifts
- Basic computer knowledge
- Excellent communication skills
- Ability to understand, read, write and speak English
- Familiarity with office equipment operation
- Ability to work without constant supervision
- Excellent customer service skills
Job Qualifications
- High school diploma or equivalent required some college or college degree preferred
- A minimum of three year related experience in hotels or customer service preferred
- Must have one or more years' prior guest service experience, preferably in hospitality
- Must have basic computer knowledge and excellent written and verbal skills needed
- Must have excellent communication and organizational skills
- Must have the ability to understand, read, write and speak English and communicate with guests and team members of other departments
- Must be familiar with operation of office equipment such as copier, printer, facsimile machine, telephone etc
- Must have the ability to apply commonsense understanding to carry out instructions given
- Must have the ability to comply in standardized situations with only occasional or no variables
- Must have excellent customer service skills
- Must be able to work in team environment
Job Duties
- Accountable for guest satisfaction by ensuring service standards are met and guests' needs and concerns are responded to in a timely manner with a focus on service recovery when applicable
- Works side by side with staff to train and model appropriate guest service standards
- Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations
- Anticipates and responds to guests in a friendly and positive manner
- Process check-ins and check-outs, verify billing, create reservations, and process special requests
- Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services
- Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction
- Assist with interviewing, hiring, coaching, and development of front office associates
- Evaluates staff performance and coaches to ensure standards are met
- Works in conjunction with manager to deliver discipline/corrective action and make termination decisions
- Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees
- Ensures all required training for department employees is completed and training records are maintained
- Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results
- Utilizes available resources and adheres to Marriott training policies
- Promotes collaboration and positive, professional work environment
- Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs
- Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
- Monitors room availability, follows restrictions, and all booking policies and procedures
- Drives sales and maximizes revenue by up-selling rooms and amenities
- Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy
- Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs
- Must have high attention to detail, good communication skills and leadership ability
- Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving
- Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all Marriott Standard Operating Procedures
- Conduct routine inspections of front desk operations to maintain standards per Marriott, local, state and federal regulations
- Ensures a clean and safe work environment, and follows all Hotel Brand procedures for guest/employee incidents
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Jobs By Filter