Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,640.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Performance bonus
Professional development opportunities
Job Description
The Westin San Diego Gaslamp Quarter, located at 910 Broadway Cir, San Diego, California, is a prestigious hotel that offers upscale accommodations and exceptional guest services in the vibrant Gaslamp Quarter district. As part of Marriott International, one of the world's leading hospitality companies, The Westin is dedicated to delivering outstanding experiences by nurturing a culture of wellness, comfort, and innovative service. This full-service hotel embodies Marriott's commitment to empowering guests to regaining control and enhancing their well-being when they travel, making it an ideal destination for travelers seeking both relaxation and rejuvenation. The Westin prides itself on fostering an... Show More
Job Requirements
- High school diploma or GED
- Two years experience in guest services front desk or related professional area
- Or two-year degree in Hotel and Restaurant Management Hospitality Business Administration or related major
- Full-time availability
- Strong leadership and communication skills
- Ability to handle disputes and resolve conflicts
- Proficiency with front office and property management systems
- Commitment to guest satisfaction and team collaboration
- Ability to mentor and develop staff
- Knowledge of credit policies and operational standards
Job Qualifications
- High school diploma or GED or two-year degree from accredited university in Hotel and Restaurant Management Hospitality Business Administration or related field
- Two years experience in guest services front desk or related area preferred if only high school diploma is held
- Strong interpersonal and communication skills
- Demonstrated leadership and team management abilities
- Ability to handle guest complaints and resolve conflicts diplomatically
- Knowledge of front office operations and property management systems
- Familiarity with credit policies room revenue management and operational procedures
- Proven capability to develop and implement operational plans
- Experience in coaching mentoring and employee development
- Positive attitude and commitment to wellness and guest satisfaction
- Proficient in maintaining open and effective communication within teams
Job Duties
- Manage day-to-day front office operations ensuring quality and customer satisfaction
- Develop and prioritize work plans and goals
- Handle guest complaints disputes and resolve conflicts
- Supervise staffing levels to meet service operational and financial needs
- Communicate business objectives and set performance expectations with employees
- Ensure department operations achieve or exceed financial goals
- Lead and influence front desk team fostering trust cooperation and respect
- Serve as a role model demonstrating appropriate behaviors
- Manage employees and perform duties in their absence
- Maintain open collaborative team relationships
- Oversee front office in the absence of other managers
- Provide exceptional customer service supporting guest satisfaction
- Coach and provide feedback on service behaviors
- Handle guest problems and complaints promptly
- Empower staff to deliver excellent customer service
- Obtain guest feedback on product quality and service levels
- Emphasize continuous improvement and guest satisfaction in meetings
- Implement customer recognition and service programs
- Train staff and monitor adherence to credit policies
- Maximize room revenue through selling procedures
- Ensure compliance with property policies standards and procedures
- Administer disciplinary procedures and documentation
- Support coaching mentoring and development of staff
- Solicit employee feedback and address concerns
- Assist in interviewing hiring and orientation of new employees
- Participate in employee progressive discipline
- Communicate effectively with supervisors coworkers and subordinates
- Analyze information and solve problems efficiently
- Keep executives peers and subordinates informed
- Perform front desk duties as necessary
- Run front desk shifts when required
- Participate in departmental meetings communicating goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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