Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.50 - $35.10
Work Schedule
Standard Hours
Benefits
401(k) Plan
stock purchase plan
Discounts at Marriott properties
Commuter Benefits
employee assistance plan
Childcare discounts
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
Life insurance
Disability insurance
accident insurance
adoption expense reimbursements
Paid parental leave
educational assistance
Paid sick leave
Paid holidays
Job Description
Seattle Marriott Redmond, located at 7401 164th Ave NE in Redmond, Washington, is part of Marriott International's renowned portfolio of hotels. Marriott International is a global leader in hospitality, recognized for its commitment to excellent service, innovation, and creating memorable guest experiences. The Seattle Marriott Redmond operates in a vibrant destination, catering to both business and leisure travelers. As an establishment, it prides itself on its dedication to delivering high-quality guest services and fostering a welcoming environment for both guests and associates alike. The hotel is known for providing a comprehensive range of amenities, comfortable accommodations, and a customer-focused atmosphere... Show More
Job Requirements
- High school diploma or GED
- 1 year of relevant experience in guest services, front desk, or related area
- Or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major
- Strong communication skills
- Ability to lead and support a team
- Customer service orientation
- Problem-solving ability
- Ability to work full-time at Seattle Marriott Redmond
- Eligibility to work in the United States
Job Qualifications
- High school diploma or GED with 1 year experience in guest services, front desk, or related professional area
- Or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required
- Strong interpersonal and communication skills
- Leadership abilities to influence and motivate team members
- Ability to handle guest complaints and resolve conflicts effectively
- Knowledge of front office operations and guest services standards
- Skills in training and mentoring employees
- Ability to perform administrative and financial tasks related to front desk management
- Problem-solving and decision-making skills
- Commitment to providing exceptional customer service
- Team player with a positive attitude
Job Duties
- Lead and assist with daily shift requirements in front office areas including Bell/Door Staff, Switchboard, and Guest Services/Front Desk
- Utilize interpersonal and communication skills to lead, influence, and encourage team members
- Handle employee questions and concerns and support staff in the absence of managers
- Support operations to ensure quality service, adherence to standards, and customer satisfaction
- Resolve guest complaints, conflicts, and disputes professionally
- Participate in department meetings and communicate goals to the team
- Support training staff on credit policies, same day selling procedures, and operational protocols
- Provide exceptional customer service and foster positive guest relations
- Assist with administrative and financial responsibilities
- Support human resource activities including coaching, mentoring, and performance appraisals
- Ensure compliance with loss prevention policies and operational standards
- Analyze situations and provide timely updates to supervisors and colleagues
- Perform front desk duties as necessary and understand all front desk related functions
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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