Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $85,800.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Relocation assistance
retirement plans
Employee Discounts
Professional development opportunities
Job Description
Marriott Vacations Worldwide is a leading global hospitality company specializing in vacation ownership and resort management. Known for its commitment to exceptional guest experiences and innovative vacation solutions, Marriott Vacations Worldwide manages a network of high-quality properties that cater to the needs of diverse travelers. The company prides itself on fostering a supportive and inclusive work environment where employees are encouraged to develop their skills, grow their careers, and contribute to delivering outstanding customer service across all touchpoints. With a strong emphasis on team collaboration, integrity, and exceeding guest expectations, Marriott Vacations Worldwide remains a preferred employer within the hospitality... Show More
Job Requirements
- High school diploma or GED
- Two years experience in guest services front desk or related area
- Or 2-year degree from accredited university in Hotel and Restaurant Management Hospitality Business Administration or related field
- Ability to work flexible shifts as needed
- Strong interpersonal communication and leadership skills
- Ability to handle guest complaints and resolve conflicts
- Proficiency in front office management software
- Capability to supervise and train employees
- Commitment to customer service excellence
Job Qualifications
- High school diploma or GED
- Two years experience in guest services front desk or related area
- Or 2-year degree from accredited university in Hotel and Restaurant Management Hospitality Business Administration or related field
- Strong leadership interpersonal and communication skills
- Experience in managing teams and customer service operations
- Ability to resolve conflicts and handle guest complaints efficiently
- Knowledge of front office procedures and hospitality standards
- Proficient in organizing and prioritizing work
- Demonstrated integrity and business decision-making skills
- Coaching and mentoring experience
- Ability to maintain collaborative team environments
Job Duties
- Manages day-to-day operations ensuring quality standards and customer expectations are met
- Develops goals and plans to prioritize and accomplish work
- Handles complaints settling disputes and resolving grievances
- Supervises staffing levels to meet guest service operational and financial objectives
- Ensures ongoing communication with employees about business objectives and recognizes performance
- Understands department's impact on property financial goals and manages to achieve or exceed them
- Utilizes interpersonal and communication skills to lead influence and encourage team members
- Encourages mutual trust respect and cooperation among team members
- Serves as a role model demonstrating appropriate behaviors
- Supervises and manages employees and daily operations
- Establishes collaborative relationships within the team
- Supervises all front office areas in the absence of management
- Provides exceptional customer service ensuring satisfaction and retention
- Improves service by coaching and providing guidance
- Handles guest problems and complaints positively
- Empowers employees to deliver excellent customer service
- Observes and provides feedback on employee service behaviors
- Interacts with guests to obtain feedback on service and quality
- Emphasizes guest satisfaction and continuous improvement
- Implements customer recognition and service programs
- Trains staff on credit policies and procedures
- Supervises room revenue selling procedures
- Ensures compliance with front desk policies and procedures
- Administers disciplinary procedures and supports peer review process
- Supports developmental and coaching needs of employees
- Solicits employee feedback and addresses concerns
- Assists in interviewing and hiring new employees
- Supports employee orientation and training programs
- Participates in progressive disciplinary procedures
- Communicates information to supervisors coworkers and subordinates
- Analyzes information to solve problems
- Updates management and peers on relevant information
- Performs front desk duties and runs shifts as needed
- Participates in departmental meetings communicating clear messages about goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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