Hotel Queen Mary

Front Desk Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Exact $70,000.00
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Work Schedule

Standard Hours
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Benefits

Daily Pay
Medical Coverage
dental coverage
vision coverage
short-term disability income
Long-term disability income
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan

Job Description

Aimbridge Hospitality is a leading global hospitality management company dedicated to delivering exceptional guest experiences across a broad portfolio of properties. Known for its commitment to excellence and innovation, Aimbridge encompasses a diverse range of hotel brands and unique hospitality offerings, positioning itself as an industry leader in operational quality and guest satisfaction. The company thrives on fostering a culture of outstanding service, teamwork, and continuous improvement, making it a sought-after employer in the hospitality sector. Within its expansive network, Aimbridge strives to balance both superior business performance and meaningful guest interactions, emphasizing the importance of leadership and hospitality expertise... Show More

Job Requirements

  • 5+ years of progressive experience in a hotel or related field with supervisory experience
  • 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience
  • Proficient in Windows operating systems, spreadsheets, and word processing
  • Effective in handling stressful, high-pressure situations while maintaining composure and objectivity
  • Valid driver’s license from the applicable state

Job Qualifications

  • 5+ years of progressive experience in a hotel or related field with supervisory experience
  • 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience
  • Proficient in Windows operating systems, spreadsheets, and word processing
  • Effective in handling stressful, high-pressure situations while maintaining composure and objectivity
  • Valid driver’s license from the applicable state

Job Duties

  • Deliver exceptional service to guests, ensuring their needs are met and their experience is enhanced throughout their stay
  • Motivate, coach, counsel, and discipline Front Desk personnel, ensuring compliance with company standards and procedures
  • Anticipate and address issues proactively to ensure smooth operations and guest satisfaction
  • Clearly convey information and resolve concerns from co-workers and guests effectively
  • Manage financial aspects of the Front Desk, including maximizing room revenue and occupancy through effective rate management and analysis
  • Oversee the daily activities of the Front Desk including guest check-ins, check-outs, and reservations
  • Maintain composure and objectivity in high-pressure situations to uphold service quality

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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