Front Desk Manager

Miami Gardens, FL, USA|

Job Overview

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

career progression opportunities

Employee training programs

Paid holidays

Health Insurance

safe work environment

employee recognition programs

Sustainability initiatives

Job Description

HHM Hotels is a distinguished hospitality management company known for delivering exceptional guest experiences across a diverse portfolio of properties. With a strong commitment to excellence, innovation, and sustainable practices, HHM Hotels strives to set industry standards in operational quality and guest satisfaction. Their culture is built around core beliefs such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, which reflect a dedication not just to business success, but to making a meaningful impact on guests and employees alike.

Within this dynamic enterprise, the role of Front Desk Manager is pivotal. This positio... Show More

Job Requirements

Associate's or Bachelor’s degree preferred
1 to 3 years hospitality related experience, including front desk operations experience

Job Qualifications

Associate's or Bachelor’s degree preferred
1 to 3 years hospitality related experience, including front desk operations experience

Job Duties

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
Oversee all front office operations in the absence of the Assistant General Manager
Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests
Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions
Respond to brand Guest Alerts for resolution as needed
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
Participate in lobby ambassador and other activities related to interacting with guests on an individual level thus creating a relationship and culture that will result in repeat stays
Assist in hotel food and beverage when needed, where applicable
Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures
Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts
Review correspondence from guests and incident logs
direct staff according to information obtained
Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff
Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained
Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained
Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
Follow sustainability guidelines and practices related to HHM’s EarthView program
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
Perform other duties as requested by management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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