Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
safe work environment
Job Description
HHM Hotels is a renowned hospitality company dedicated to delivering exceptional guest experiences through its network of hotels and resorts. Known for its commitment to quality, guest satisfaction, and operational excellence, HHM Hotels prides itself on creating welcoming environments for travelers of all kinds. The company fosters a culture rooted in core values such as inclusivity, customer service excellence, and sustainable business practices. They offer diverse career opportunities within the hospitality industry that promote growth and development. HHM Hotels operates globally, embracing a philosophy of people-centered capabilities, heart-driven service, and a continuous pursuit of excellence. The company is steadfast in... Show More
Job Requirements
- Associate's or Bachelor's degree preferred
- 1 to 3 years hospitality related experience including front desk operations
- ability to stand for extended periods
- capability to lift up to 25 pounds
- willingness to work varied schedules including holidays, weekends and alternate shifts
- excellent interpersonal and communication skills
- strong organizational and leadership abilities
Job Qualifications
- Associate's or Bachelor's degree preferred
- 1 to 3 years hospitality related experience including front desk operations
- proven leadership and team management skills
- excellent communication and interpersonal skills
- strong problem-solving abilities
- knowledge of front office systems and procedures
- ability to handle guest complaints effectively
- familiarity with budgeting and financial monitoring
- understanding of hospitality industry standards and guest service excellence
- proficiency in multitasking and working in a fast-paced environment
Job Duties
- Interview, select, train, schedule, coach and support associates
- oversee all front office operations in the absence of the Assistant General Manager
- remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests
- resolve guest complaints and concerns by conducting thorough research and determining effective solutions
- respond to brand Guest Alerts for resolution
- be aware of guest satisfaction scores and work toward increasing them
- participate in lobby ambassador and other guest interaction activities
- assist in hotel food and beverage when needed
- assist in monitoring front office financial operations and ensure compliance with accounting controls
- assist in development and monitoring of budgets and forecasts
- review guest correspondence and incident logs to direct staff accordingly
- communicate updated procedures and standards to staff
- ensure front office supplies and merchandise are stocked and inventoried
- coordinate with Sales office for group resumes and rooming lists
- monitor occupancy to ensure efficient use and minimize overbooking
- follow sustainability guidelines related to HHM's EarthView program
- practice safe work habits and comply with MSDS and OSHA standards
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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