White Lodging - JW Marriott Austin logo

Front Desk Manager

Job Overview

diamond

Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
wellness tools
Referral bonuses
401(k) with Company Match
Healthcare concierge
Leadership development
Tuition Reimbursement
Employee Discounts
Multiple hotel opportunities

Job Description

White Lodging is a leading hospitality management company specializing in the development and operation of a diverse portfolio of premium-brand hotels, rooftop bars, and restaurants across some of the most vibrant and desirable cities in the United States. Known for excellence in creating exceptional guest experiences, White Lodging operates award-winning properties that highlight a commitment to quality, innovation, and community involvement. The company combines strategic development with personalized hospitality to contribute positively to each city’s unique character and economic vitality. White Lodging is dedicated to fostering a work environment that encourages professional growth and the best reflection of individual potential... Show More

Job Requirements

  • high school diploma or equivalent
  • prior leadership or supervisory experience
  • excellent interpersonal and communication skills
  • ability to work flexible hours including nights, weekends, and holidays
  • proficiency with front office software and scheduling systems
  • strong organizational and multitasking abilities
  • customer service orientation

Job Qualifications

  • prior leadership or supervisory experience
  • experience with specific brand hotel or upscale property is a bonus
  • a passion for service with a positive, can-do attitude
  • desire to develop and coach associates
  • ability to creatively problem solve and execute against strategy to deliver results

Job Duties

  • carry out all daily shift operations of the front office department
  • provide leadership, training and shift flow management while coaching front desk agents and supervisors
  • create proactive hiring plans and assist in hourly interviews
  • provide the highest quality of service to guests and ensure associates do the same
  • act as an ambassador of the establishment
  • perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, etc

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

You may be also interested in: