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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.25 - $16.25
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Paid parental leave
Tuition Reimbursement
Paid Time Off
Job Description
Clayton is a reputable company dedicated to providing exceptional hospitality and guest services, with a strong commitment to creating a warm, welcoming, and stress-free environment for all visitors. As a well-established company within the hospitality industry, Clayton operates lodge facilities that cater to both guests and facilitators, ensuring their needs are met with professionalism and care. The organization values a team-oriented culture, emphasizing collaboration and individual responsibility to elevate the guest experience consistently.
The company is currently seeking a Front Desk Lodge Host, an integral role responsible for cultivating a hospitable and inviting atmosphere right from the moment guests... Show More
The company is currently seeking a Front Desk Lodge Host, an integral role responsible for cultivating a hospitable and inviting atmosphere right from the moment guests... Show More
Job Requirements
- Must be able to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer printer, etc
- Ability to lift 20+ lbs
- Must be able to communicate with others via phone, email, and in person
- Must be able to exchange accurate information with others
- Primarily works in an indoor, temperature-controlled, sealed-window office environment
- Work primarily involves sitting / standing
Job Qualifications
- Highschool diploma or equivalent
- 1-3 years related experience required
- Guest service or in-person customer service experience
- Problem-solving skills is a must
- Strong written and verbal communication skills required
- Friendly, welcoming, and professional disposition required
- Basic phone and computer skills required
- Ability to adapt to changing situations and/or requests to accommodate guests
- Detail oriented with the ability to multi-task and prioritize assignments
- Ability to remain calm under pressure
- Ability to work with minimal direction
- Self-starter
- Team player
Job Duties
- Welcomes visitors by greeting them in person or on the telephone
- Assist with guest check in and direct guests to proper area upon arrival
- Engage with guests to answer questions or assist with resolving any concerns or complaints
- Assist guests with any last-minute requests or desires to make their visit more enjoyable
- Answers phone, emails, guest requests, referring inquiries to the appropriate team member as necessary
- Assist with computer and copy/office services for guests
- Ensure elements of the Lodge are ready before guests arrive
- Assist team with AM guest needs
- Ensure inventory of office supplies and update inventory sheet when inventory is completed
- Receive packages deliveries and shipments and ensure they are delivered to correct team
- Maintains safety and security by following procedures, monitoring visitor/vendor log, issuing visitor badges and keys
- Be well versed in Lodge property, local area, and main office
- Provide live Monscierge and Canva assistance
- Ensure Opera stays up to date by aiding the Cabin Coordinator and Events teams throughout the day
- Assist Events Team with setup, day-of tasks and cleanup as needed
- AM walk through at the beginning of shift of all common spaces to ensure cleanliness and readiness for the next day
- Ensure the Lodge is locked and TV/heaters/fireplace is off after events
- Perform regular check of the restrooms and hand towels
- Assist Guest Services teams with special projects, ordering and seasonal decor changes
- Actively participate in Guest Service Team meetings
- Assist Guest Services team with all transportation needs
- Booking vehicles, categorizing/updating the calendar accordingly based on each reservation
- Sending appropriate information to the individuals who have reserved our company vehicles and keeping track of all vehicle keys
- Assisting with cleaning the two Lodge golf carts, ensuring the cleanliness of the golf carts before the end of day
- Assist with transportation to and from the airport as needed
- Assist the Guest Services Manager with gassing the vehicles as needed and the cleanliness of vehicles and golf carts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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