Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Paid holidays
Life insurance
Job Description
AMain Inc. is a dynamic and customer-focused company based in Chico, California, specializing in distribution and customer service operations. As a leader in its industry, AMain prides itself on delivering exceptional service and maintaining strong relationships with both its customers and employees. The company fosters a collaborative and inclusive workplace that encourages professional growth, efficiency, and teamwork. It operates a busy office and warehouse environment where the synergy between departments is critical to the success of its business goals. AMain is committed to providing comprehensive support to its employees, ensuring they have the resources and environment needed to perform their... Show More
Job Requirements
- Must have intermediate language skills to interpret documents
- ability to write and speak effectively
- basic math skills
- computer literate with ability to learn new software
- type at least 25 wpm
- able to multitask in a fast-paced environment
- good work ethic
- team-oriented
- must be detail oriented
- available for approximately 40 hours per week
- able to sit, stand, walk, use hands frequently, reach with arms, climb occasionally, stoop, kneel, crouch, crawl, talk and hear frequently
- able to distinguish colors
- able to lift up to 25 pounds
- able to cope with moderate office noise
- friendly and engaging personality
- comfortable working with the public
- confident manner
- helpful and polite
- able to work as a team member
Job Qualifications
- Intermediate language skills including reading and interpreting safety rules and instructions
- ability to write routine reports and correspondence
- ability to speak effectively before groups
- basic mathematical skills including addition, subtraction, multiplication, division, and computing rate, ratio, and percent
- computer literacy with knowledge of Excel, Zendesk, Microsoft Office, email, and internet
- typing speed of at least 25 wpm
- strong multitasking ability in a fast-paced environment
- good work ethic and ability to work in a team
- organizational skills including filing and labeling
- attention to detail
- friendly and engaging personality
- confident and polite manner
- ability to work part of a team
Job Duties
- Greet and serve office guests politely
- enter customer orders as needed
- fulfill and organize customer orders in the distribution center
- correctly receive and process customer returns
- maintain open communication with customer service and remote teams
- locate and adjust inventory counts
- measure, weigh and confirm product parts
- update product descriptions
- contact shipping companies for services
- utilize software like Zendesk for customer inquiries
- read and respond to tickets including calls, chats, and emails
- resolve product, account, return, and order issues
- issue refunds or credit
- report business discrepancies
- suggest workflow improvements
- contribute to customer service and distribution tasks
- keep work area clean and organized
- decorate front desk area for events
- contact customers to reconcile return discrepancies
- make outbound sales calls
- assist with inventory quality control
- package in-house brand products
- participate in internal employee swaps
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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