Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $20.75
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
This job opening is for the position of Front Desk Lead at a prestigious hotel operating in the luxury hospitality sector, committed to excellence in guest service and aligned with Forbes Travel Guide standards. The hotel is part of the rooms and front office department, reporting directly to the Front Office Manager. As a luxury hotel, the establishment focuses on a superior guest experience, fostering a refined atmosphere where every detail matters, reflecting high standards of professionalism, attention, and personalized care. Employing in a lead role such as this demonstrates the company’s commitment to maintaining Forbes Travel Guide’s hallmark traits:... Show More
Job Requirements
- minimum of 2-3 years of relevant experience in front desk or guest services in a hotel or resort environment
- luxury or Forbes-rated hospitality experience preferred
- prior leadership or supervisory experience desired
- ability to communicate effectively and maintain calm and professional interaction with guests
- capacity to handle guest issues discretely and empathetically
- proficiency with property management systems and basic office software
- flexibility to work varied shifts including evenings, weekends, and holidays
- physical ability to stand for long periods and lift up to 25 lbs as required in a guest-facing environment
Job Qualifications
- minimum of 2-3 years of front desk or guest services experience in a hotel or resort environment
- luxury or Forbes-rated experience preferred
- prior leadership, supervisory, or lead experience strongly preferred
- strong interpersonal and communication skills with a calm, confident demeanor
- ability to resolve guest issues with discretion, empathy, and professionalism
- proficiency with hotel property management systems and basic office technology
- flexible schedule, including evenings, weekends, and holidays
Job Duties
- deliver a polished, gracious, and personalized guest arrival and departure experience in alignment with Forbes Travel Guide luxury service principles
- anticipate guest needs through active listening, observation, and thoughtful follow-up
- resolve guest concerns promptly and professionally, ensuring recovery efforts exceed guest expectations
- maintain immaculate front desk presentation, including posture, language, tone, and workspace organization
- lead day-to-day front desk operations during assigned shifts, ensuring smooth workflow and adherence to policies and procedures
- serve as the primary point of contact in the absence of management
- monitor arrivals, departures, VIPs, special requests, and guest preferences to ensure flawless execution
- ensure accurate room assignments, billing, and system documentation
- coach, mentor, and support front desk staff and model Forbes-level service behaviors
- assist with onboarding and training of new team members, reinforcing brand standards, service language, and appearance guidelines
- provide real-time feedback to the team to elevate consistency, professionalism, and confidence
- foster a collaborative, service-focused team culture rooted in accountability and pride
- partner closely with Housekeeping, Food & Beverage, Engineering, Concierge, Bell Services, and Management to ensure seamless guest experiences
- communicate guest preferences, service recovery needs, and operational updates clearly and proactively
- support leadership with daily reports, shift handovers, and operational follow-up as needed
- consistently demonstrate Forbes core principles: warmth, professionalism, engagement, and attention to detail
- ensure arrival, recognition, and departure moments feel intentional, unrushed, and personalized
- uphold luxury presentation standards, including uniform, grooming, posture, and professional language at all times
- understand that consistency, anticipation, and emotional connection are key drivers of Forbes scoring
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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