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Front Desk Lead at NFC Amenity Management

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NFC Amenity Management

Front Desk Lead

Nashville, TN, USA|Onsite

Job Overview

briefcase

Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $80.00 - $300.00
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Work Schedule

Standard Hours
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Benefits

Dental Insurance
Health Insurance
Paid training
Disability insurance
Paid Time Off
Vision Insurance

Job Description

NFC Amenity Management is the nation’s largest luxury amenity service provider catering to residential and commercial properties across the United States. With a wide-reaching portfolio representing over 350 of the top luxury residential brands and hotels in 30 major markets, NFC Amenity Management prides itself on delivering exceptional services that enhance the living and guest experience at exclusive properties. Known for its exemplary standards and commitment to quality, NFC Amenity is deeply integrated into the luxury property management sector, providing tailored amenity solutions that meet the demanding expectations of top-tier clients.

Located in the vibrant city of Nashville, Tennessee, t... Show More

Job Requirements

  • High school diploma or equivalent
  • Ability to work full-time hours
  • Proven experience in hospitality or front desk management preferred
  • Strong interpersonal and communication skills
  • Ability to perform multiple tasks and manage staff
  • Outgoing personality required
  • Legal authorization to work in the US

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in front desk management or hospitality management preferred
  • Strong leadership and mentoring skills
  • Excellent client relationship and communication skills
  • Detail-oriented and proactive approach
  • Ability to manage scheduling and maintain accuracy in administrative tasks
  • Demonstrated teamwork and teaching abilities
  • Financial management skills beneficial

Job Duties

  • Stay abreast of local happenings, events, and offerings
  • Maintain open communication with the Area Director to stay up to date on operations and high-level matters
  • Ensure the concierge desk is always tidy and clean
  • Review daily shift notes, shift checklists, and overnight reports, package audits, and any other implemented procedures
  • Ensure each client and guest receives a warm welcome and fond farewell across all shifts, and that service is professional and friendly
  • Assist the Area Director with scheduled callouts and potentially cover extra shifts if no trained associates are identified
  • Communicate all uniform needs and promptly report any equipment malfunctions to the Area Director and/or Property Manager
  • Support the Area Director in effectively training staff and actively contribute suggestions on how to enhance the property

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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