Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
Employee wellness programs
Job Description
Marriott Marquis Houston is a distinguished hotel situated in the heart of Houston, Texas. As part of Marriott International's vast portfolio, this establishment offers a premium experience to guests from around the world. The hotel is known for its exceptional service, luxurious accommodations, and its commitment to providing comfortable and memorable stays for business and leisure travelers alike. Marriott Marquis Houston stands as a beacon of hospitality excellence within the industry, upholding Marriott's commitment to quality and guest satisfaction.
This full-time, non-management position under the category of Rooms & Guest Services Operations represents a vital role at Marriott Marquis... Show More
This full-time, non-management position under the category of Rooms & Guest Services Operations represents a vital role at Marriott Marquis... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year of relevant work experience
- No supervisory experience required
- No license or certification required
- Ability to work full time
- Availability to work onsite at Marriott Marquis Houston
- Proficiency in guest-facing communication
- Physical ability to stand, sit, or walk for prolonged periods
- Ability to move or lift objects up to 10 pounds unaided
Job Qualifications
- High school diploma or equivalent
- At least one year of related work experience
- Strong verbal and written communication skills
- Ability to handle guest escalations calmly
- Capable of supervising and motivating teams
- Proficient in managing reports and room assignments
- Ability to maintain confidentiality
- Skilled in preparing accurate documentation
- Commitment to quality and professional standards
- Team-oriented mindset
Job Duties
- Assist staff to expedite problematic payments
- Follow up with guests to ensure satisfaction with issue resolution
- Process guest check-ins by confirming reservations, assigning rooms, and issuing room keys
- Handle all types of guest payments including cash, checks, debit, and credit cards
- Anticipate room availability shortages and secure alternative accommodations
- Process guest check-outs including disputed or late charges
- Attend to guest calls, messages, requests, and inquiries
- Coordinate with housekeeping to confirm room readiness
- Prepare daily reports on arrivals and departures, identify special requests and verify reports
- Collect personal and traveler checks from guests
- Review employee shift logs and daily memo books and document pertinent information
- Compute cash box at the start and end of shifts
- Balance and deliver receipts as per accounting guidelines
- Assist management in training, motivating, and mentoring employees
- Report accidents, injuries, and unsafe working conditions
- Conduct safety training and obtain safety certifications
- Adhere to company policies and procedures
- Maintain professional appearance and confidentiality
- Anticipate and fulfill guest service needs
- Communicate clearly and professionally
- Foster positive working relationships
- Ensure compliance with quality standards
- Perform physical duties such as standing, walking, and moving light objects
- Perform other reasonable job duties as requested by supervisors
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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