Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and Development
Employee wellness programs
Job Description
Marriott Marquis Houston is a premier hotel located in the heart of Houston, Texas, known for its exceptional service and luxurious accommodations. As part of Marriott International, a global hospitality leader with a rich legacy and diverse portfolio of brands, Marriott Marquis Houston offers guests a unique blend of comfort and sophistication. The hotel prides itself on delivering outstanding guest experiences through innovative service and a welcoming environment. Marriott International is committed to fostering an inclusive workplace that values diversity and empowers associates to thrive both professionally and personally.
This opportunity is for a full-time, non-management position wit... Show More
This opportunity is for a full-time, non-management position wit... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- at least 1 year related work experience
- no supervisory experience required
- excellent verbal and written communication skills
- ability to handle guest escalations calmly
- ability to process various payment types
- ability to work full time
- ability to coordinate with multiple departments
- ability to follow company policies and maintain confidentiality
- physical ability to stand, sit, or walk for extended periods
- capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
Job Qualifications
- High school diploma or G.E.D. equivalent
- at least 1 year related work experience
- strong verbal and written communication skills in guest-facing roles
- ability to supervise, coach, and motivate teams across shifts
- calm handling of escalations
- ability to manage reports and room assignments
- professional appearance and adherence to company policies
- ability to develop and maintain positive working relationships
- proficiency in preparing and reviewing written documents accurately
- basic knowledge of safety and workplace protocols
Job Duties
- Assist staff with expediting problem payments
- follow up with guest regarding satisfaction with guest-related issues
- process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
- process all payment types such as room charges, cash, checks, debit, or credit
- anticipate sold-out situations and obtain satisfactory alternative accommodations
- process all check-outs including resolving any late and disputed charges
- answer, record, and process all guest calls, messages, requests, questions, or concerns
- coordinate with Housekeeping to track readiness of rooms for check-in
- run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
- cash guests' personal checks and traveler's checks
- review shift logs/daily memo books and document pertinent information in logbooks
- count bank at the beginning and end of shift
- balance and drop receipts according to Accounting specifications
- assist management in training, motivating, and coaching employees
- serve as a role model
- report accidents, injuries, and unsafe work conditions to manager
- complete safety training and certifications
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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