Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Standard Hours
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement plans
Flexible Schedule
Training and Development
Job Description
Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, the Hilton Head Oceanfront Resort is a tropical paradise renowned for its stunning oceanfront views and premier vacation experience. This resort is a part of the Omni Hotels & Resorts family, which is known for its commitment to delivering exceptional service and luxurious accommodations. The Omni Hilton Head Oceanfront Resort offers guests an unparalleled stay with access to upscale amenities and breathtaking natural beauty, making it a favorite destination for travelers seeking comfort and elegance in a coastal setting. The resort cultivates a... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience
- Previous hotel front desk experience strongly preferred
- Ability to communicate effectively in English
- Basic computer skills
- Ability to handle cash transactions
- Ability to work flexible hours including weekends and holidays
- Ability to multitask and work in a fast-paced environment
- Strong interpersonal skills
- Detail-oriented approach
Job Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to compute accurate mathematical calculations
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- Previous customer service experience
- Previous hotel front desk experience is strongly preferred
- Previous cashiering experience is preferred
- Fluency in a foreign language is preferred
- Previous guest relations training is preferred
Job Duties
- Process guest check-ins and check-outs according to Omni's Moments of Service and standard operating procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences such as room type and payment method
- Block rooms in the computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments or personnel, including special requests and amenity delivery
- Maintain confidentiality of all guests and hotel information
- Employ attention to detail to ensure security of guest room access
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
- Maintain guest history files on all guests
- Accommodate room changes expediently
- Document all guest requests, complaints or problems immediately and notify designated department personnel for resolving the situation, following up to ensure completion and guest satisfaction
- Issue safe deposit boxes to guests and ensure security of key
- Monitor, send and distribute guest faxes
- Generate, print and distribute daily and weekly reports
- Resolve discrepancies on the room status report with housekeeping
- Maintain complete knowledge at all times of all hotel features and services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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