Job Overview
Employment Type
Internship
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Work environment
Job Description
The Townsend Hotel is a luxury hotel renowned for delivering exceptional hospitality experiences through impeccable service and attention to detail. Located in a prime area, the hotel prides itself on its rich tradition of elegance and superior guest care, which is reflected in every aspect of its operations. Recognized for its commitment to excellence and Forbes standards, The Townsend Hotel caters to discerning travelers seeking a sophisticated and personalized stay. With a reputation for fostering a welcoming and inclusive environment, the hotel employs a diverse workforce dedicated to upholding its values of quality, respect, and integrity.
The role availab... Show More
The role availab... Show More
Job Requirements
- Must be able to lift, push and pull up to 50 pounds
- high school diploma or equivalent
- prior experience in hospitality preferred
- ability to work flexible shifts including weekends
- strong organizational skills
- customer service orientation
- ability to follow detailed procedures
- willingness to participate in training and development programs
Job Qualifications
- Experience in hotel front office or housekeeping operations preferred
- knowledge of hotel management software such as Opera
- understanding of Forbes service standards
- ability to work both AM and PM shifts
- strong communication and interpersonal skills
- supervisory or management experience is an asset
- basic proficiency in revenue and room management
- ability to conduct training sessions
Job Duties
- Conduct hotel and departmental orientations
- train staff on Forbes standards specific to front office and housekeeping
- provide detailed training on various front office and housekeeping roles
- ensure proficiency in the rooms management system Opera
- facilitate participation in daily pre-shift meetings and hotel trainings
- assist in scheduling and management tasks
- manage guest complaints and revenue management
- build housekeeping boards and conduct guest room inspections
- shadow management staff and participate in management stand-ups
- complete special projects as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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