Front desk, Housekeeping, Food & Beverage Operations Manager -(NE)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $31.18 - $34.13
Work Schedule
Standard Hours
Benefits
Health Insurance
bonus eligibility
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
inclusive work environment
Job Description
Courtyard by Marriott Norwalk is a part of Marriott International, a global leader in the hospitality industry renowned for its commitment to quality, innovation, and exceptional guest experiences. Located in Norwalk, Connecticut, this hotel is designed to offer travelers a superior blend of comfort, style, and convenience, especially catering to business travelers. The Courtyard brand has a rich heritage as the first hotel specifically created to address the unique needs of business travelers. Today, the hotel continues to empower guests with thoughtful amenities and services, ensuring every stay exceeds expectations. Marriott International prides itself on being an equal opportunity employer,... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping or related professional area
- OR 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- 2 years experience in guest services, front desk, housekeeping, or related professional area
- ability to provide excellent customer service
- strong communication skills
- leadership ability
- ability to manage multiple operational departments
- willingness to work full time
- ability to adhere to property standards and procedures
- availability to work onsite at Courtyard by Marriott Norwalk
- commitment to fostering a diverse and inclusive work environment
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related area
- strong leadership and communication skills
- ability to understand and utilize guest satisfaction data
- proven ability to manage teams effectively
- knowledge of hospitality industry standards and procedures
- experience with financial performance analysis and quality audits
Job Duties
- Ensures goals are translated to team relating to guest tracking and productivity
- understands employee and guest satisfaction results and communicates game plans to address needs and expand strengths
- assists in ensuring team capabilities to meet expectations
- leads by example demonstrating self-confidence, energy and enthusiasm
- assists employees in understanding and exceeding guests' evolving needs
- follows property specific second effort and recovery plans
- publishes guest satisfaction results timely including forms, cards and letters
- takes proactive approaches dealing with employee concerns
- extends professionalism and courtesy to employees
- communicates and updates goals and results with employees
- meets semiannually with staff one-to-one
- assists team scheduling against guest and occupied room goals
- performs hourly job functions as needed
- provides excellent customer service by being available and approachable for guests
- takes proactive approaches dealing with guest concerns
- extends professionalism and courtesy to guests
- responds timely to customer service department requests
- ensures all team members meet or exceed hospitality requirements
- assists in performing required annual quality audit
- ensures key control program is in place
- understands financial statements, sales and activity reports
- interviews and assists in making hiring decisions
- receives hiring recommendations from supervisors
- ensures orientations for new team members are completed timely
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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