Front Desk, Housekeeping, and Food & Beverage - Operational Manager (NE)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.40 - $36.54
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligibility
Employee Discounts
Retirement Plan
Professional Development
Job Description
Residence Inn by Marriott Arlington Capital View is part of the globally renowned Marriott International portfolio, known for its commitment to providing exceptional hospitality experiences. Residence Inn focuses on the long-stay segment of the hospitality market, offering spacious suites with full kitchens that cater to the unique needs of business and leisure travelers staying for extended periods. Marriott International fosters a diverse and inclusive culture that values the unique backgrounds and talents of its associates, promoting a work environment of respect, opportunity, and growth. As a leader in the hotel and lodging industry, Residence Inn aims to create a warm,... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in guest services, front desk, housekeeping, or related professional area
- Flexible and reliable
- Ability to work weekends and holidays
- Friendly demeanor
- Management experience preferred
Job Qualifications
- High school diploma or GED with 4 years of relevant experience
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with 2 years of relevant experience
- Strong leadership and team management skills
- Excellent communication and customer service skills
- Ability to interpret financial statements and performance reports
- Proactive approach to solving employee and guest issues
- Experience conducting hiring and orientation processes
Job Duties
- Ensures goals are translated to team relating to guest tracking and productivity
- Understands employee and guest satisfaction results and communicates plans to address needs and strengths
- Leads by example showing self-confidence, energy, and enthusiasm
- Follows property-specific recovery plans
- Publishes guest satisfaction results timely
- Takes proactive approaches to employee and guest concerns
- Interviews and assists in hiring decisions
- Provides excellent customer service and maintains professionalism
- Assists in performing annual quality audit and managing profitability
- Ensures a key control program is in place
- Meets staff regularly and supports scheduling and job functions as needed
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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