Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Professional Development
Retirement Plan
Flexible Schedule
Employee wellness programs
Job Description
Our establishment is a reputable hotel dedicated to providing outstanding guest service and ensuring a memorable stay for every visitor. Known for its commitment to hospitality excellence, the hotel offers a range of amenities and services designed to cater to both business and leisure travelers. With a friendly and professional team, the hotel upholds high standards in customer satisfaction, comfort, and operational efficiency. Located in a strategic area, the hotel welcomes a diverse clientele and prioritizes maintaining a safe, secure, and welcoming environment for guests and staff alike. The employment opportunity is for a Front Desk Host position, which is... Show More
Job Requirements
- One to two years of post-high school education
- Previous front desk experience in hotels or related administration work
- Ability to work nights, weekends, and holidays
- Basic knowledge of arithmetic
- Ability to use computer software and hotel management systems
- Ability to sustain composure and positive attitude under pressure
- Ability to follow directions with attention to detail, speed, and accuracy
- Ability to multitask in a fast-paced work environment
- Must be energetic, outgoing, and service oriented
- Must abide by payroll policies and rules of conduct
- Must demonstrate knowledge of hotel safety and security procedures
- Ability to maintain confidentiality and discretion
- Must complete multiple tasks simultaneously
- Additional language ability preferred
- Must have excellent interpersonal skills
- Must be able to input data and access computer information
Job Qualifications
- One to two years of post-high school education
- Previous front desk experience in hotels or related administration work
- Advanced knowledge of computer software including Microsoft Office and web analytics tools
- Basic proficiency with Excel, PowerPoint, Word, and PC knowledge
- Ability to type at least 50 words per minute
- Excellent written and verbal communication skills
- Bilingual fluency preferred
- Hospitality oriented with excellent customer service skills
- Ability to multitask and work under pressure
- Excellent interpersonal and organizational skills
- Working knowledge of hotel management systems such as Room Master and OPERA Cloud
- Ability to read, write, and understand English
- Ability to maintain confidentiality and discretion
Job Duties
- Register guests and confirm reservations
- Assist with making and modifying reservations
- Provide information about hotel services and amenities
- Maintain accurate guest history files and room availability
- Handle VIP and special guest accommodations
- Resolve guest complaints to ensure satisfaction
- Communicate with other shifts and departments
- Maintain organized and clean work area
- Process guest check-ins and check-outs
- Document guest requests and problems
- Manage assigned bank and ensure accuracy
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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