Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $26.20
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
Retirement Plan
wellness programs
Job Description
The Santa Monica Proper Hotel stands as an iconic beacon of luxury and historic charm in the heart of Santa Monica, California. This unique boutique hotel seamlessly merges the allure of historic retrofits with contemporary new construction, resulting in an architectural and interior design masterpiece crafted by the internationally renowned style icon, Kelly Wearstler. Boasting 264 elegantly appointed rooms, the Proper Hotel offers guests a blend of sophisticated ambiance and modern comforts, providing a refined yet welcoming atmosphere that truly defines luxury hospitality. The hotel is celebrated not only for its stunning design but also for its exceptional culinary offerings... Show More
Job Requirements
- High school diploma or equivalent
- minimum 2-3 years of experience in a luxury hospitality or boutique hotel environment
- previous customer service or hospitality experience
- proficiency with hotel reservation systems
- strong written and verbal communication skills
- ability to remain calm and professional during high-pressure situations
- capacity to multitask effectively
- excellent organizational and detail-oriented abilities
- ability to stand or sit for extended periods
- ability to lift or move up to 20 pounds occasionally
- frequent use of hands and wrists for typing and operating systems
Job Qualifications
- High school diploma or equivalent
- minimum 2-3 years of experience in boutique hotels, luxury properties, or Forbes-rated establishments
- strong communication skills, both written and verbal
- exceptional interpersonal skills with the ability to remain calm and professional under pressure
- ability to multitask and prioritize effectively in a fast-paced environment
- strong attention to detail and organizational skills
- experience with hotel reservation systems such as InforHMS, Alice, or similar is a plus
Job Duties
- Greet guests upon arrival and provide a warm, welcoming check-in experience
- efficiently check in guests by verifying their reservation details, processing payments, and assigning rooms
- handle guest check-outs, ensuring all charges are accurately posted and guests leave with a positive impression
- respond promptly and professionally to guest inquiries, requests, and complaints
- resolve any issues or concerns during guests' stay, ensuring satisfaction with resolutions
- provide information on hotel services, local attractions, and dining options and assist guests with special requests
- communicate effectively with hotel departments like Housekeeping, Maintenance, and Sales to address guest needs and maintain seamless operations
- handle incoming phone calls and direct them to appropriate departments or assist with reservations
- monitor the hotel’s email system and assist with online reservation inquiries
- maintain accurate guest records and ensure all guest information is entered correctly into the system
- process reservations and cancellations with efficient room allocation
- assist with preparing reports, inventory checks, and ensuring front desk supplies are stocked
- ensure the safety and security of guests, team members, and hotel property
- adhere to hotel policies and emergency, health, and safety protocols
- collaborate closely with Front Desk Agents, Supervisors, and Managers to maintain high guest satisfaction levels
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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