Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $25.72
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
Job Description
Downtown L.A. Proper Hotel is an exquisite establishment that has thoughtfully transformed a Renaissance Revival landmark building into a beacon of luxury and design excellence. This hotel proudly embodies the iconic architectural style of Curlett & Beelman, marking its unique presence in the heart of Los Angeles. With 148 meticulously designed rooms and suites, the hotel blends vintage California influences with contemporary creative design, all overseen by renowned designer Kelly Wearstler. The ambiance is further enriched by original artworks contributed by local Los Angeles artists, instilling a sense of cultural heritage and artistic innovation.
Guests at Downtown L.A. Prope... Show More
Guests at Downtown L.A. Prope... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to communicate effectively in English
- Ability to remain calm and professional under pressure
- Ability to sit or stand for extended periods of time
- Ability to occasionally lift or move up to 20 pounds
- Frequent use of hands, fingers, and wrists for typing and operating computer systems
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality is preferred but not required
- Experience with hotel reservation systems such as InforHMS, Alice, or similar is a plus
- Strong communication skills, both written and verbal
- Exceptional interpersonal skills with the ability to remain calm and professional under pressure
- Ability to multitask and prioritize effectively in a fast-paced environment
- Strong attention to detail and organizational skills
Job Duties
- Greet guests upon arrival and provide a warm, welcoming check-in experience
- Efficiently check in guests by verifying their reservation details, processing payments, and assigning rooms
- Handle guest check-outs, ensuring all charges are accurately posted and that guests depart with a positive impression
- Respond promptly and professionally to guest inquiries, requests, and complaints
- Resolve any issues or concerns that guests may have during their stay, ensuring they are satisfied with the resolution
- Provide information on hotel services, local attractions, and dining options, and assist guests with special requests
- Communicate effectively with other hotel departments to address guest needs and maintain seamless operations
- Handle incoming phone calls and direct them to the appropriate departments or assist with reservations
- Monitor the hotel’s email system and assist with online reservation inquiries
- Maintain accurate guest records and ensure all guest information is entered correctly into the system
- Process reservations and cancellations, ensuring that rooms are allocated efficiently
- Assist with preparing reports, inventory checks, and ensuring that front desk supplies are stocked
- Ensure the safety and security of guests, team members, and hotel property at all times
- Adhere to all hotel policies and procedures related to emergency protocols, health, and safety guidelines
- Work as part of a team with fellow Front Desk Agents, Supervisors, and Managers to maintain high levels of guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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