Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Employee wellness programs
Job Description
Hotel June Malibu, a private enclave of charming mid-century bungalows located on four lush acres by Malibu's iconic Point Dume, is a historic hotel that offers a unique blend of vintage allure and modern hospitality. Originally known as the Malibu Riviera Hotel, it has been a cherished landmark on the Pacific Coast Highway since 1949. This boutique property consists of 13 beautifully reimagined bungalows inspired by mid-century design. Each bungalow features private patios, serene garden views, and showcases original artwork by local artists and photographers, providing an intimate and culturally rich guest experience. The hotel complements its accommodations with an... Show More
Job Requirements
- High school diploma or equivalent required
- ability to sit or stand for extended periods of time
- ability to occasionally lift or move up to 20 pounds
- frequent use of hands, fingers, and wrists for typing and operating phone or computer systems
- previous customer service or hospitality experience preferred
- knowledge of hotel reservation systems is a plus
Job Qualifications
- High school diploma or equivalent
- strong communication skills, both written and verbal
- exceptional interpersonal skills with the ability to remain calm and professional under pressure
- ability to multitask and prioritize effectively in a fast-paced environment
- strong attention to detail and organizational skills
- previous experience in customer service or hospitality preferred but not required
- experience with hotel reservation systems such as InforHMS or Alice is a plus
Job Duties
- Greet guests upon arrival and provide a warm, welcoming check-in experience
- efficiently check in guests by verifying their reservation details, processing payments, and assigning rooms
- handle guest check-outs, ensuring all charges are accurately posted and that guests depart with a positive impression
- respond promptly and professionally to guest inquiries, requests, and complaints
- resolve any issues or concerns that guests may have during their stay, ensuring they are satisfied with the resolution
- provide information on hotel services, local attractions, and dining options, and assist guests with special requests
- communicate effectively with other hotel departments to address guest needs and maintain seamless operations
- handle incoming phone calls and direct them to the appropriate departments or assist with reservations
- monitor the hotel’s email system and assist with online reservation inquiries
- maintain accurate guest records and ensure all guest information is entered correctly into the system
- process reservations and cancellations, ensuring that rooms are allocated efficiently
- assist with preparing reports, inventory checks, and ensuring that front desk supplies are stocked
- ensure the safety and security of guests, team members, and hotel property at all times
- adhere to all hotel policies and procedures related to emergency protocols, health, and safety guidelines
- work as part of a team with fellow Front Desk Agents, Supervisors, and Managers to maintain high levels of guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter