Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $25.72
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Worker's Compensation
Professional Development
Job Description
Proper Hotel, situated in downtown Los Angeles, represents an artistic and luxurious transformation of a Renaissance Revival landmark building. With a design aesthetic influenced by vintage California combined with innovative touches by renowned designer Kelly Wearstler, the hotel offers a unique blend of historical grandeur and modern comfort. The hotel features 148 elegantly designed rooms and suites complemented by original artwork from Los Angeles artists, a testament to its commitment to culture and style. Guests enjoy an exceptional dining experience with three inviting restaurants led by James Beard Award-winning chefs Suzanne Goin and Caroline Styne. The property also boasts a... Show More
Job Requirements
- Ability to sit or stand for extended periods of time
- Ability to occasionally lift or move up to 20 pounds
- Frequent use of hands fingers and wrists for typing handling check-in materials and operating phone or computer systems
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred but not required
- Experience with hotel reservation systems such as InforHMS Alice or similar is a plus
- Strong communication skills both written and verbal
- Exceptional interpersonal skills with the ability to remain calm and professional under pressure
- Ability to multitask and prioritize effectively in a fast-paced environment
- Strong attention to detail and organizational skills
Job Duties
- Greet guests upon arrival and provide a warm welcoming check-in experience
- Efficiently check in guests by verifying reservation details processing payments and assigning rooms
- Handle guest check-outs ensuring all charges are accurately posted and guests depart with a positive impression
- Respond promptly and professionally to guest inquiries requests and complaints
- Resolve any issues or concerns guests may have during their stay ensuring satisfaction with the resolution
- Provide information on hotel services local attractions and dining options and assist guests with special requests
- Communicate effectively with other hotel departments to address guest needs and maintain seamless operations
- Handle incoming phone calls and direct them to the appropriate departments or assist with reservations
- Monitor the hotel email system and assist with online reservation inquiries
- Maintain accurate guest records and ensure all guest information is entered correctly
- Process reservations and cancellations ensuring efficient room allocation
- Assist with preparing reports inventory checks and maintaining front desk supplies
- Ensure the safety and security of guests team members and hotel property at all times
- Adhere to hotel policies and emergency protocols related to health and safety
- Work as part of a team with fellow Front Desk Agents Supervisors and Managers to maintain high levels of guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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