Front Desk Hospitality Agent

Minneapolis, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $31,595.00 - $41,600.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

competitive compensation

Medical insurance

Dental Insurance

Vision Insurance

Flexible vacation

wellness days

Employee travel perks

Job Description

Sonder (NASDAQ: SOND) is a pioneering global hospitality brand that redefines the experience of premium lodging for modern travelers. Since its founding in 2014, Sonder has expanded rapidly, offering an innovative blend of thoughtfully designed apartments and boutique hotels infused with technology to meet the evolving needs of today’s savvy traveler. With properties located in over 40 markets across nine countries and three continents, Sonder provides guests with beautiful, design-forward spaces situated in the world’s most sought-after neighborhoods. The company’s signature approach merges seamless, technology-enabled service with exceptional hospitality, delivered through a single integrated platform that places control in the... Show More

Job Requirements

High school diploma or equivalent
Previous hospitality or customer-facing experience preferred
Strong communication and interpersonal skills
Ability to work flexible hours, including evenings, weekends, and holidays
Must be able to stand for extended periods and lift up to 50 pounds
Proficiency in English
Must have access to a reliable smartphone
Valid driver's license and reliable vehicle with insurance
Ability to multitask and adapt in a fast-paced environment
Problem-solving and conflict resolution skills

Job Qualifications

Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles
Personable, service-minded, and positive
you love speaking with guests in-person and through digital support channels
Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to get it done for our guests
Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications
Organized, hardworking, and detail-oriented
someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team
Flexible schedule and open to working evenings, weekends, and holidays
Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds
Proficiency in languages other than English is an asset
This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available)
This role requires a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance

Job Duties

Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk
Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features
Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay
Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible
Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members
Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues
Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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