Front Desk Hospitality Agent

Dearborn, MI, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive compensation

Medical insurance

Dental Insurance

Vision Insurance

Flexible vacation

wellness days

Employee travel perks

Job Description

Sonder is a leading global hospitality brand specializing in premium, design-forward apartments and boutique hotels tailored for modern, savvy travelers. Established in 2014, Sonder has rapidly grown to operate properties in over 40 markets across nine countries and three continents. The company uniquely blends the agility of a tech company with the high standards of a global hospitality brand, shaping a future where travel is seamless, flexible, and inspiring. Sonder's innovative approach is centered around thoughtfully designed spaces and tech-enabled services delivered through an integrated digital experience that allows guests to control their stay with the Sonder app. This includes... Show More

Job Requirements

High school diploma or equivalent
Previous experience in hospitality or customer service roles
Strong communication and interpersonal skills
Ability to work flexible hours including evenings, weekends, and holidays
Physical ability to stand for long periods and lift up to 50 pounds
Proficiency with smartphone and computer usage
Reliable transportation for travel between properties
Positive attitude and customer-focused mindset
Ability to work independently and as part of a team
Problem-solving skills
Multilingual ability is a plus

Job Qualifications

Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles
Personable, service-minded, and positive
you love speaking with guests in-person and through digital support channels
Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to get it done for our guests
Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications
Organized, hardworking, and detail-oriented
someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team
Flexible schedule and open to working evenings, weekends, and holidays
Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds
Proficiency in languages other than English is an asset
This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available)
This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, and/or other forms of transportation that provide reasonable work associated transit times between locations)

Job Duties

Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk
Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features
Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay
Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible
Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members
Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues
Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience
In markets where applicable, set up the breakfast buffet and tables, help serve and take care of the breakfast and respect HACCP

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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