FRONT DESK - Home2 Suites Riverside

Riverside, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $16.50 - $17.50

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional development opportunities

Flexible work schedule

Employee assistance program

Job Description

This opportunity is presented by a well-established hotel known for its commitment to delivering exceptional guest experiences and maintaining high standards of hospitality. The hotel prides itself on a warm, welcoming atmosphere that combines comfort, convenience, and quality service to ensure every guest enjoys a memorable stay. With a focus on customer satisfaction and operational excellence, the establishment continuously seeks dedicated professionals to join its dynamic team and contribute to its ongoing success in the hospitality industry.

The role of Guest Service Associate is crucial within the hotel's operational framework. It seeks an honest and trustworthy individual with... Show More

Job Requirements

Honest and trustworthy
proven responsibility and excellent attendance
well-groomed and professional appearance
effective communication skills
good listener
empathic and tolerant
rational, prudent, and practical
must be able to perform major life activities including standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
must be able to stand for eight hours and bend, stretch, and reach
work schedule may include holidays, weekends, and evenings
must be able to push or pull 60 pounds and lift or carry 30 pounds

Job Qualifications

Minimum of one year prior experience as a guest service associate or in a related hospitality role
proficiency with property management systems
excellent communication and interpersonal skills
ability to multi-task and work in a fast-paced environment
strong customer service orientation
basic computer literacy
high school diploma or equivalent preferred

Job Duties

Increase guest satisfaction by providing efficient and courteous guest service in accordance with hotel standards
execute selling strategies to enhance hotel revenue
understand and implement the mission statement, values, and culture at all times
communicate with guests and co-workers effectively
receive and transmit mail, phone, and written messages
manage guest issues with professionalism and hospitality
operate property management systems including posting charges, computing bills, collecting payments, and making changes

Job Location

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