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Job Overview
Compensation
Hourly
Range $17.81 - $18.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Professional development opportunities
Employee Discounts
Retirement Plan
Job Description
The hiring establishment is a reputable hotel known for its commitment to exceptional guest service and hospitality. This hotel prides itself on delivering a welcoming environment where guests feel valued and appreciated. With a focus on maintaining high standards and providing an enjoyable experience, the hotel continually strives to exceed guest expectations through attentive and personalized service. The establishment operates in the hotel and hospitality industry, emphasizing professionalism, courtesy, and a service-centric approach among its team members.
The role available is for a Guest Service Associate, a critical position responsible for enhancing guest satisfaction by providing efficient and courteous... Show More
The role available is for a Guest Service Associate, a critical position responsible for enhancing guest satisfaction by providing efficient and courteous... Show More
Job Requirements
- Honest and trustworthy
- excellent attendance record
- ability to stand for eight hours
- ability to lift and/or carry 30 pounds
- ability to push or pull 60 pounds
- well-groomed and professional appearance
- effective communication skills
- good listener
- empathetic and tolerant
- rational, prudent and practical
- ability to perform major life activities including standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
- availability to work varying schedules including holidays, weekends, and evenings
- willingness to work extended hours when required
Job Qualifications
- At least one year of experience in a guest service role
- proficiency in operating property management systems
- strong communication skills
- ability to multitask and remain detail-oriented
- professional appearance and demeanor
- effective problem-solving skills
- experience in a hospitality environment
Job Duties
- Increase guest satisfaction by providing efficient and courteous guest service in accordance with hotel standards
- execute selling strategies to enhance hotel revenue
- understand and implement the hotel's mission statement, values, and culture at all times
- communicate with guests and co-workers effectively
- receive and transmit mail, phone, and written messages
- relay pertinent information using log books
- manage time effectively
- assist with guest issues professionally while maintaining a hospitable attitude
- operate property management systems to post charges, compute bills, collect payments, and make changes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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