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Front Desk / Guest Services Manager
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $40,000.00 - $46,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
supportive work environment
Job Description
Our establishment is a prominent player in the hospitality industry, dedicated to delivering exceptional guest experiences in a dynamic and fast-paced environment. As a hotel, we pride ourselves on maintaining a warm, welcoming atmosphere where guest satisfaction is paramount. Our team is composed of passionate professionals who strive to uphold our reputation for outstanding hospitality through continuous improvement and excellence in service.
The role of Guest Service Manager is essential to our front desk operations. This leadership position requires a confident and service-driven individual skilled in managing daily front desk activities while nurturing a motivated and efficient team. The ... Show More
The role of Guest Service Manager is essential to our front desk operations. This leadership position requires a confident and service-driven individual skilled in managing daily front desk activities while nurturing a motivated and efficient team. The ... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in front desk operations or hotel management
- excellent communication skills
- strong leadership abilities
- problem-solving mindset
- ability to work under pressure
- flexible availability including weekends and holidays
- proficiency with hotel management software
- commitment to delivering exceptional guest service
Job Qualifications
- Previous front desk or hotel operations leadership experience required
- strong communication, service, and problem-solving skills
- professional, reliable, and able to lead by example
- organized and comfortable managing multiple priorities
- confident working with hotel systems and guest service processes
- passionate about hospitality and creating memorable experiences
- must be flexible to work any shifts, including holidays and weekends
Job Duties
- Manage daily front desk operations and team performance
- train, coach, and support guest service representatives and supervisors
- oversee check ins, check outs, reservations, and guest account handling
- resolve guest concerns quickly and professionally
- ensure front desk procedures and brand standards are followed
- communicate effectively with housekeeping, engineering, and leadership
- monitor staffing needs, scheduling, and daily workflow
- maintain accurate logs, reports, and financial documentation
- support a welcoming, service-oriented environment for guests and staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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