Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $23.00
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Work-life balance
Job Description
Springboard Hospitality is a distinguished third-party hotel management company known for its transformative impact on lifestyle hotels across the United States. With over 30 years of industry experience, Springboard Hospitality manages an impressive portfolio that spans from the beautiful islands of Hawaii to the vibrant tip of Florida. This company prides itself on its diverse team, which includes independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers, and community leaders. Together, this team is committed to delivering exceptional hospitality experiences that truly transform people, properties, and communities. Every aspect of the guest experience, from the moment of arrival to departure, is... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hospitality or customer service
- familiarity with hotel booking and reservation systems
- strong verbal and written communication skills
- ability to work under pressure and resolve conflicts
- punctuality and reliable attendance
- ability to maintain confidentiality
- flexibility to work various shifts including holidays and weekends
Job Qualifications
- High school diploma or equivalent
- experience in front desk or guest service role preferred
- proficiency with OPERA or similar hotel management software
- excellent communication and interpersonal skills
- strong organizational and multitasking abilities
- knowledge of hotel operations and guest service standards
- ability to handle guest complaints professionally
- detail-oriented and reliable
- ability to work flexible shifts including nights and weekends
Job Duties
- Registering guests
- making and modifying reservations
- assisting with hotel operator or concierge duties
- maintaining knowledge of hotel features, services, room types, rates, packages, and daily operations
- processing check-ins and check-outs
- managing guest accounts and history files
- resolving guest complaints to ensure satisfaction
- handling VIP and upgraded accommodations
- assisting overbooked or walked guests
- documenting guest requests, complaints, or problems
- maintaining an organized and clean work area
- securing assigned bank money
- communicating effectively with guests and team members
- answering department telephone promptly and courteously
- taking and relaying messages accurately
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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