Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $22.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
competitive base salary
PTO
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
401k
Costco Membership
Bereavement leave
Management Contract Referral Program
Education Assistance
Employee rates at all hotels
Monthly Cell Phone Stipend
Dry Cleaning Services
hotel-level executive bonus program
retention bonuses
Lead Share Program
associate recognition programs
Associate Referral Bonus Program
Job Description
Springboard Hospitality, operating as OLS Hotels & Resorts LLC, stands out as a pioneering leader in the hospitality management industry with a storied 30-year legacy. With its headquarters in Los Angeles and Waikiki, and a portfolio that includes approximately forty hotels and resorts across ten U.S. states, Springboard has evolved from a traditional hospitality management firm into an innovative start-up, redefining independent and soft-branded lifestyle hotels. The company is distinguished by its commitment to progressive innovation and its value on diversity, emphasizing a workplace culture where bold ideas and collaborative problem-solving thrive. It is driven by five core values: personalized,... Show More
Job Requirements
- High school diploma or GED
- Minimum 1 year of previous front desk or related hospitality experience
- Advanced computer skills including Microsoft Office and hotel management software
- Typing speed of at least 50 words per minute
- Ability to communicate professionally both verbally and in writing
- Must demonstrate calmness and positive attitude under pressure
- Energetic and outgoing personality
- Service-oriented with excellent customer care skills
- Ability to work with minimal supervision
- Capability to handle multiple tasks simultaneously
- Knowledge of basic arithmetic
- Commitment to company policies, safety, and security procedures
- Willingness to work weekends, holidays, and varied shifts as required
- Ability to travel occasionally for hotel familiarization and other business needs
Job Qualifications
- High school diploma or GED required
- Prior experience of 1+ year in front desk or related hospitality roles
- Knowledge of computer software including Microsoft Office and hotel management systems
- Ability to type at least 50 words per minute
- Strong written and verbal communication skills
- Must be service oriented with excellent customer service skills
- Capable of multi-tasking in a fast-paced environment
- Excellent interpersonal and organizational skills
- Ability to maintain confidentiality and exercise discretion
- Must be able to read, write, and understand English
- Bi-lingual fluency is a plus
Job Duties
- Greet and register guests at Hotel Winters
- Make and modify reservations
- Assist with hotel operator and concierge duties as needed
- Maintain knowledge of hotel features, services, room types, rates, and promotional packages
- Process guest check-ins by confirming reservations and reviewing all necessary information
- Communicate hotel services and amenities to guests
- Maintain and balance room availability daily
- Handle VIP and upgraded accommodations
- Resolve guest complaints to ensure satisfaction
- Maintain organized work area and ensure accuracy of assigned bank
- Collaborate with Front Office Manager and other staff to review assignments and priorities
- Answer department telephone within 3 rings, with correct greeting and etiquette
- Take and relay messages accurately and promptly
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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