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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $16.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
competitive pay
Same day pay option
Hotel and travel discounts
401(k) with company contribution
Exclusive event discounts
Verizon wireless discount
Paid Time Off
Paid holidays
Health Insurance
Vision Insurance
Dental Insurance
Flexible spending account
Group Life Insurance
short-term disability insurance
voluntary supplemental life insurance
long-term disability insurance
Job Description
Renaissance Hotels is a distinguished brand renowned for its emphasis on inspiring travel experiences rooted in discovery and connection to local cultures. As part of Marriott International, Renaissance Hotels strive to offer luxury and unique stays across their portfolio worldwide, with a spirit of spontaneity and vibrant hospitality. Renaissance Milwaukee West is a AAA Four Diamond award-winning hotel, managed by Concord Hospitality Enterprises. Concord is a respected franchisee known for its strong company culture aimed at attracting and retaining top talent in the hospitality industry. This culture prioritizes associate wellbeing, professional growth, and delivering excellent guest experiences.
Renaissance Milw... Show More
Renaissance Milw... Show More
Job Requirements
- prior experience in a front desk position, preferably in a full-service hotel
- flexibility to work first and second shifts including weekends
- ability to adapt to varying schedules based on business demand
- excellent interpersonal and communication skills
- basic proficiency in reservation and billing systems
- high school diploma or equivalent
Job Qualifications
- prior experience in a front desk position, preferably in a full-service hotel
- Marriott experience a plus
- flexible availability is required for first and second shift including weekends
- understanding that schedules will vary based on business demand required
Job Duties
- proactively greet and assist guests, providing the highest quality of service at all times
- check guests in and out efficiently and in a friendly manner
- promptly and effectively respond to guest requests and concerns
- post guest charges, compute guest bill, and collect payment in accordance with established procedures
- handle guest mail and messages per established procedures
- understand and communicate various rewards programs, packages, and specials available to guests
- develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
- take reservation requests efficiently
- answer switchboard in accordance with standards of proper telephone etiquette
- block rooms and handle special requests
- monitor room availability
- handle safe deposits by guests per established procedures
- assist in ensuring lobby and desk area remain clean
- have a thorough knowledge of emergency and security procedures
- open and close shift
- make cash drops
- ensure all credit cards, cash, and change funds are balanced throughout each shift
- communicate with incoming staff and management by logging pertinent information in the pass-on log
- other duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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