Front Desk GSA (FRI, SAT, SUN) Hilton Garden Inn Crabtree- Raleigh, NC
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Hilton is a globally renowned hospitality company recognized for its broad portfolio of lodging options, ranging from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Established nearly a century ago, Hilton has built a reputation for offering unmatched accommodation, impeccable service, plentiful amenities, and outstanding value to both business and leisure travelers alike. The company’s mission revolves around creating extraordinary guest experiences across its expansive network of global brands. Hilton’s vision, "to fill the earth with the light and warmth of hospitality," inspires its dedicated team members who are central to delivering the remarkable service for which... Show More
Job Requirements
- High school diploma or general education degree (GED) desired but not essential
- Previous related experience in hospitality or front desk service preferred
- Comfortable working in a computerized environment
- Ability to work well and communicate effectively with team members and other departments
- Ability to read and write English
- Ability to perform basic mathematical computations including adding, multiplying, calculating room rates, taxes, and percentages
- Effective communication with hotel guests and clients using courtesy, tact, and diplomacy
- Excellent verbal and telephone skills
- Ability to remain calm and organized under pressure
- Ability to follow directions accurately and efficiently
Job Qualifications
- High school diploma or general education degree (GED) desired but not essential
- Previous related hospitality or front desk service experience strongly preferred
- Comfortable working in a computerized environment
- Ability to communicate effectively with team members and guests using courtesy and tact
- Excellent verbal and telephone skills
- Ability to remain calm and organized during multiple demands
- Ability to read, write, and perform mathematical calculations such as room rates, taxes, and percentages
- Follow directions accurately and efficiently
Job Duties
- Complete and stay current on all HGI mandated training and certifications
- Accurately make reservations for guests staying with hotel
- Always protect the security and privacy of guests and clients
- Check guests into the hotel following the proper steps of check-in
- Check guests out of the hotel following proper steps and providing a fond farewell
- Communicate with bell/driver staff to ensure timely pick up and drop off of guests
- Accurately record information for wakeup calls and input into PBX phone console
- Assist guests with billing inquiries
- Assist and direct guests to meeting rooms
- Stay informed on current and upcoming meetings and functions
- Be knowledgeable of surrounding area attractions and dining options
- Assist guests with questions about hotel amenities and hours of operation
- Assist management with arrivals, HHonors assignments, and amenities to exceed guest expectations
- Exceed guest expectations by demonstrating exemplary behavior and service
- Foster a culture of continuous improvement, cooperation, loyalty, and superior service
- Ensure brand standards of operations, safety, and services are always maintained
- Follow financial control procedures for cash, vouchers, inventories, and receivables
- Assist with group information entry and banquet billing as requested
- Coordinate with Housekeeping and Engineering to fulfill guest requests and maintain the hotel in excellent condition
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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