Front Desk GSA (Embassy Suites Brier Creek - Raleigh, NC)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
Hilton is a globally recognized leader in the hospitality industry, renowned for its diverse portfolio ranging from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. With nearly a century of experience, Hilton has committed itself to delivering exceptional accommodation, service, amenities, and value to both business and leisure travelers worldwide. The company's vision, "to fill the earth with the light and warmth of hospitality," serves as a guiding principle that unites its employees in creating remarkable guest experiences every day. Hilton's dedication to quality and consistency across its global brands positions it as a preferred hospitality provider... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous hospitality or front desk experience
- proficiency with computerized systems
- strong communication skills in English
- mathematical competency
- ability to handle multiple tasks calmly
- punctuality and professionalism
- willingness to work flexible hours including weekends and holidays
Job Qualifications
- High school diploma or general education degree desired
- previous related hospitality or front desk experience strongly preferred
- comfort in a computerized environment essential
- effective communication skills with guests and team members
- ability to read, write, and perform mathematical computations
- excellent verbal and telephone skills
- ability to remain calm and organized under multiple demands
- ability to follow directions accurately and efficiently
Job Duties
- Complete and stay current on all Embassy and Hilton Worldwide mandated training and certifications
- accurately make reservations for guests staying with hotel
- protect the security and privacy of guests and clients including key control and credit card procedures
- check guests into the hotel following proper steps and verifying payment
- check guests out of the hotel and provide a fond farewell
- communicate with bell and driver staff for timely guest pick up and drop off
- record and manage wakeup calls accurately
- assist guests with billing inquiries
- assist and direct guests to meeting rooms and stay informed on current and upcoming meetings
- provide knowledgeable information about surrounding attractions and hotel amenities
- assist management with day-to-day arrivals and HHonors assignments
- exceed guest expectations through exemplary performance and guest feedback
- contribute to a team culture that fosters cooperation and superior service
- ensure brand standards of operations, safety, and services are maintained
- ensure all front desk processes are executed correctly to protect revenues and follow financial control procedures
- assist with group information entry and banquet billing
- coordinate with Housekeeping and Engineering to fulfill guest requests and maintain hotel condition
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: