Front Desk - Full time, 7am to 3pm shifts, including weekends
Job Overview
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
[Company Name] is a highly regarded entity within the hospitality industry, recognized for delivering exceptional service and luxurious accommodations to a diverse clientele. As a prominent hotel brand, the company has built its reputation on maintaining high standards, comfort, and a memorable guest experience, making each stay unique and enjoyable. The hotel's commitment to quality service is evident in its friendly and professional staff, modern amenities, and an inviting atmosphere that caters to both business and leisure travelers.
The Front Desk Agent position is a critical role within the hotel’s operations, serving as the essential first point of contact b... Show More
The Front Desk Agent position is a critical role within the hotel’s operations, serving as the essential first point of contact b... Show More
Job Requirements
- High school diploma or equivalent
- hospitality or customer service training preferred
- previous experience in a front desk, reception, or customer service role is desirable
- strong communication, problem-solving, and interpersonal skills
- proficiency with computers and reservation or property management systems
- ability to remain calm and professional under pressure
- flexible schedule availability including weekends and holidays
- some locations may require a driver’s license and insurability to operate company vehicles
- bilingual skills are a plus
Job Qualifications
- High school diploma or equivalent
- hospitality or customer service training preferred
- previous experience in a front desk, reception, or customer service role is desirable
- strong communication, problem-solving, and interpersonal skills
- proficiency with computers and reservation or property management systems
- ability to remain calm and professional under pressure
- flexible schedule availability including weekends and holidays
- some locations may require a driver’s license and insurability to operate company vehicles
- bilingual skills are a plus
Job Duties
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- perform accurate check-in and check-out procedures
- answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions
- secure the guest’s method of payment, issue room keys, and maintain accurate records in the property management system
- resolve guest complaints promptly and effectively, escalating issues when necessary
- coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled
- maintain lobby and front desk area cleanliness and organization
- follow security procedures, monitor guest access, and report any suspicious activity
- assist with reservations, cancellations, and modifications
- promote hotel services and amenities to enhance guest satisfaction
- some properties may require driving hotel shuttle or guest cars to support valet service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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