Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
Life insurance
short-term disability
long-term disability
401(k) retirement savings plan
Paid Time Off
Job Description
Invited is a prominent leader in the hospitality and service industry, established in 1957 with a mission centered on building relationships and enriching lives. As the largest owner and operator of private clubs nationwide, Invited manages over 130 diverse clubs including country clubs, city clubs, and athletic clubs. Their offerings include first-class amenities such as championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and comprehensive fitness centers. With a workforce exceeding 17,000 employees, Invited prides itself on fostering an inclusive and dynamic team environment dedicated to exceptional member experiences.
The role of Front Desk Fitness... Show More
The role of Front Desk Fitness... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service role
- Strong verbal communication skills
- Ability to maintain cleanliness and organization
- Ability to handle minor issues or concerns
- Flexibility to work additional hours including weekends and holidays
- Ability to lift, carry, push, or pull up to 100 lbs
- Ability to sit, stand, walk for extended periods
- Basic computer and phone skills
- Commitment to professionalism and safety practices
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service role, preferably in a fitness, hospitality, or similar environment
- Demonstrated ability to interact positively and professionally with members and guests
- Experience in maintaining cleanliness and organization in a public or recreational facility
- Strong verbal communication skills, with the ability to effectively assist members and respond to their needs or concerns
- Experience working as part of a team, contributing to a positive and collaborative work environment
- Ability to handle minor issues or concerns that may arise, demonstrating a proactive and solution-oriented mindset
Job Duties
- Ensure all members and guests check in when using the club and that all members are addressed by name
- Connect with members regularly and promote club activities
- Create personalized service for members, including providing towel and water service while members are exercising
- Promote the facility amenities, programs and the club while maintaining a high level of professionalism and service that aligns with the values, philosophies, and standards of the club
- Answer telephones promptly and courteously and direct all calls to the appropriate areas
- Must be knowledgeable of the following as applicable: tennis court reservation policy, personal training, fitness programs, youth center reservation policy, group exercise class descriptions, class reservation schedules, and all upcoming club events and specials
- Perform close business functions following guidelines and procedures established by the club
- Ensure the timely completion of daily assignments within designated areas to meet Club standards and maintain orderly and organized workspaces, tidying and arranging entry areas, and restocking and organizing the shop
- Assist others as needed and take on additional tasks as assigned by management
- Follow all company, club, and department policies, procedures, and instructions
- Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff
- Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same
- Take the initiative in personal and professional growth and maintain any required certifications relevant to your role
- Address and resolve challenges using available resources, working with regional and corporate teams to support club operations
- Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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