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Job Overview
Work Schedule
Weekend Shifts
Job Description
We are a reputable hotel committed to delivering exceptional guest experiences through excellent service and hospitality. With our dedication to guest satisfaction, we have established ourselves as a trusted name in the hospitality industry. We pride ourselves on fostering a welcoming environment where guests feel valued and comfortable throughout their stay. Our hotel adheres to the highest standards of service, ensuring a memorable and enjoyable experience for each visitor. As part of our continued growth and commitment to excellence, we are seeking a dedicated Guest Service Associate to join our dynamic team. This role is essential in maintaining the smooth... Show More
Job Requirements
- high school diploma or equivalent
- one or more years of experience in guest service roles
- effective communication skills
- ability to multi-task
- computer literate with property management system experience
- excellent attendance and reliability
- capable of standing for eight hours
- able to lift and/or carry up to 30 pounds
- able to push or pull 60 pounds
- flexible work schedule including holidays and weekends
- well-groomed and professional appearance
Job Qualifications
- one or more years of experience as a guest service associate or similar role
- proficient in computer operations especially property management systems
- excellent communication skills
- ability to multi-task and remain service-centric
- strong attention to detail
- professionalism in appearance and attitude
- ability to work varied schedules including holidays, weekends, and evenings
- physical ability to perform required duties including standing for extended periods and lifting up to 30 pounds
Job Duties
- increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures
- execute selling strategies to enhance hotel revenue
- understand and implement the mission statement, values, and culture at all times
- communicate with guests and co-workers
- receive and transmit mail, phone, and written messages
- relay pertinent information using log books
- manage time effectively
- assist with guest issues with professionalism in maintaining a hospitable attitude
- operate property management systems including posting charges, computing bills, collecting payments, and making changes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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