Front Desk Customer Service Representative/Dispatcher
Job Overview
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Training opportunities
team environment
Employee Discounts
Career growth opportunities
Job Description
Bay Area Flying Club (BAFC) is a renowned aviation organization dedicated to promoting general aviation and providing excellent flying opportunities to its members. As a community-oriented club situated in the vibrant Bay Area, BAFC prides itself on delivering professional and courteous service while fostering a safe and enjoyable flying environment. The club emphasizes safety, member engagement, and promoting the love of aviation in an accessible and supportive manner. Known for its strong customer-centric approach, BAFC values clear communication, reliability, and a positive member experience.
The Front Desk Customer Service Representative/Dispatcher role at BAFC is a pivotal position responsible ... Show More
The Front Desk Customer Service Representative/Dispatcher role at BAFC is a pivotal position responsible ... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in customer service or sales
- ability to communicate effectively both verbally and in writing
- friendly and professional demeanor
- strong organizational and multitasking skills
- availability to work weekends
- willingness to undergo company-specific training
- basic knowledge of aviation desired
- ability to use flight scheduling and point-of-sale software
Job Qualifications
- Basic computer skills
- experience with customer service and sales
- enthusiasm to learn
- ability to work weekends
- basic knowledge of aviation (desirable)
- proficiency in flight scheduling system
- proficiency in point of sale
- ability to prioritize multiple immediate customer needs
- proficiency in phone system
- proficiency in company wide email system
Job Duties
- Present yourself and BAFC in a positive and professional manner
- address customer needs by promoting BAFC options and alternatives
- greet customers/members warmly and make them feel welcome
- respond promptly (same day) to all voicemails and emails
- timely follow-up (same day) to any outstanding customer or internal issues
- complete daily, weekly, and monthly task checklists
- keep online scheduling system up to date with member records and pilot records
- assist members, instructors and maintenance in scheduling aircraft
- dispatch aircraft in a timely manner
- process new membership paperwork per checklist
- record management of member and flight instructor file updates
- communicate at shift hand-off on maintenance issues and customer needs
- coordinate with maintenance daily to keep a current and active fleet schedule
- communicate aircraft maintenance status to members and owners
- inventory management of all office and pilot supplies including receiving
- support and assist cross-functional teams throughout the club
- attend meetings, workshops, and training as required
- adhere to and enforce club policies and procedures
- perform all other administrative duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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