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Outagamie County logo

Front Desk Customer Service Representative (Part Time/CC)

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $21.15 - $22.43
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Benefits

Dental Insurance
Health savings account
Health Insurance
Military leave
Pet insurance
Flexible spending account
Bereavement leave
Employee assistance program
Disability insurance
Tuition Reimbursement
Paid Time Off
Retirement Plan
Vision Insurance
Life insurance

Job Description

Outagamie County is a vibrant and community-oriented local government entity committed to delivering essential services to its residents with integrity and efficiency. Located in northeast Wisconsin, the county prides itself on its dedication to service, collaboration, progress, and compassion, as reflected in its core values: Invested in Serving, Better Together, Create Progress, and Support Through Compassion. These principles are the cornerstone of the county’s mission to foster a safe, inclusive, and supportive environment for all citizens and employees alike. Within the county’s dynamic portfolio of departments and operations, the Appleton International Airport plays a pivotal role in supporting regional connectivity... Show More

Job Requirements

  • high school graduate or GED
  • valid Wisconsin driver’s license
  • must be 18 years old or older
  • TSA background security checks and other testing as required
  • knowledge of and ability to conform to department goals, policies, procedures, and Outagamie County Work Rules and Terms of Employment
  • ability to organize work
  • comfortable working early morning, day, and night shifts and in all-weather conditions
  • ability to work without direct management supervision
  • demonstrated compliance with appropriate safety regulations

Job Qualifications

  • high school graduate or GED
  • valid Wisconsin driver’s license
  • must be 18 years old or older
  • knowledge of department goals, policies, and procedures
  • demonstrated skill in performing general clerical duties
  • ability to handle simultaneous calls on multi-line phone systems
  • knowledge of general office equipment such as photocopy, fax machines, multi-line telephone and calculator
  • ability to effectively use computer software utilized by the department
  • ability to effectively communicate in English and understand and follow written and oral instructions
  • ability to maintain strict confidentiality
  • ability to work semi-independently making sound decisions
  • ability to use tact and diplomacy with staff, co-workers, tenants, and the general public
  • demonstrated reliability in attendance and flexibility to work hours

Job Duties

  • perform clerical duties such as typing, filing, generating reports, taking minutes, scheduling meetings, tours, and appointments
  • serve as receptionist by greeting visitors and tenants, responding to general inquiries, routing questions to proper departments
  • support commercial ground, facility and passenger services including terminal aircraft ground support, baggage handling, airport ambassador, parking and valet services
  • record minutes at airport meetings
  • assist with managing and corresponding using social media outlets
  • coordinate and assist airport administration and FBO correspondence with tenants, users, and public
  • maintain department files, airport/FBO statistical data and surveys
  • assist in planning and organizing events such as service announcements, ground-breakings, meetings, tradeshows, and promotions
  • assist with special airport and FBO initiatives events
  • conduct customer surveys for airport and FBO initiatives
  • maintain master database for contacts for use by administration and FBO tenants
  • maintain regular and predictable attendance, work overtime or extra hours as required
  • perform other duties as assigned

Job Qualifications

Experience

No experience required


Job Location

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