Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
competitive salary
Performance bonus opportunities
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Parental leave
company holidays
401k Retirement Plan
private wellness coaching
Employee Assistance Programs
Tuition Reimbursement
Referral Bonus Program
Team member discount
Free flight time
Ongoing training and development program
Job Description
iFLY is a global leader in the indoor skydiving industry, dedicated to delivering the dream of flight to millions of people worldwide. With 35 locations across the United States, iFLY offers a unique and exhilarating experience of skydiving in a safe indoor environment. As a company committed to innovation, safety, and exceptional customer service, iFLY fosters a collaborative and dynamic workplace culture that supports professional development and growth for its employees. The company values integrity, respect, and accountability, aiming to inspire passion both within its team and the customers it serves.
The role of Front Desk / Customer Service Represe... Show More
The role of Front Desk / Customer Service Represe... Show More
Job Requirements
- Must be 18 years of age or older
- Weekend availability is required
- High school diploma or equivalent
- Exceptional sales skills
- Exceptional customer-service skills
- Confidence in phone and face-to-face communication
- Ability to resolve conflicts, to multi-task, and to understand customer needs
- Friendly, upbeat, compassionate, and personable attitude
- Integrity, punctuality, and professional appearance
- Ability to work well within a team maintaining positive relationships
- Basic computer skills
Job Qualifications
- High school diploma or equivalent
- Exceptional sales skills
- Exceptional customer-service skills
- Confidence in phone and face-to-face communication
- Ability to resolve conflicts, to multi-task, and to understand customer needs
- Friendly, upbeat, compassionate, and personable attitude
- Integrity, punctuality, and professional appearance
- Ability to work well within a team maintaining positive relationships
- Basic computer skills
Job Duties
- Promote customer safety throughout their time in the wind tunnel and facility
- Actively listen to guests to recommend and sell experiences that improve their time at iFLY
- Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
- Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
- Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds and reschedule
- Participate in marketing related photography, video, and social content capture for promotional usage
- Operate the wind tunnel with focus and sound judgement at speeds up to 160 mph
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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