iFLY logo

iFLY

Front Desk / Customer Service Representative

Job Overview

briefcase

Employment Type

Full-time
Part-time
clock

Compensation

Type:
Hourly
Rate:
Exact $18.00
clock

Work Schedule

Standard Hours
Weekend Shifts
diamond

Benefits

competitive salary
Performance bonus opportunities
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Parental leave
company holidays
401k retirement investment
private wellness coaching
Employee Assistance Programs
Tuition Reimbursement
Referral Bonus Program
Team member discount
Free flight time
Ongoing training and development program

Job Description

iFLY is a leading global company specializing in indoor skydiving experiences with 35 locations across the United States. Known for its innovative approach, iFLY offers customers a unique opportunity to experience the thrill of skydiving in a safe, controlled indoor environment. The company is committed to delivering exceptional customer service and maintaining the highest safety standards, making it a top destination for thrill-seekers and families alike. As a well-established organization, iFLY also focuses on supporting professional growth and development for its employees, providing a dynamic and collaborative work environment that values passion, accountability, and respect.

We are currently seeking an... Show More

Job Requirements

  • Must be 18 years of age or older
  • Weekend availability is required
  • Ability to stand for about 8 hours a day while working on a point-of-sale system
  • Exercise good judgement while staying focused and attentive throughout the duration of flight session while operating tunnel wind at speeds up to 160 mph

Job Qualifications

  • High school diploma or equivalent
  • Exceptional sales skills
  • Exceptional customer-service skills
  • Confidence in phone and face-to-face communication
  • Ability to resolve conflicts, multi-task, and understand customer needs
  • Friendly, upbeat, compassionate, and personable attitude
  • Integrity, punctuality, and professional appearance
  • Ability to work well within a team maintaining positive relationships
  • Basic computer skills

Job Duties

  • Promote customer safety throughout their time in the wind tunnel and facility
  • Actively listen to guests to recommend and sell experiences that improve their time at iFLY
  • Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
  • Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
  • Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds and reschedule
  • Participate in marketing related photography, video, and social content capture for promotional usage as needed

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.