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Front Desk / Customer Service Representative

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Range $12.00 - $20.00
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Work Schedule

Standard Hours
Weekend Shifts
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Benefits

competitive salary and performance bonus opportunities
Medical insurance
Dental Insurance
Vision Insurance
paid time off (PTO)
Parental leave
company holidays
401k retirement investment
private wellness coaching
Tuition Reimbursement
Referral Bonus Program
team member discount on retail merchandise and flight packages
free flight time for team members and family
Ongoing training and development program

Job Description

iFLY is a pioneering global company specializing in indoor skydiving experiences, with a presence across 35 U.S. locations. Known for innovation and a strong commitment to customer service, iFLY offers a unique opportunity for adventure lovers and customer-oriented professionals to be part of a vibrant team that makes the dream of flight accessible to everyone. This company operates with a clear mission to deliver the dream of flight safely and excellently, providing customers a thrilling experience of indoor skydiving in a wind tunnel environment. iFLY's workplace culture is dynamic, inclusive, and supportive, focusing on professional development and continuous learning for... Show More

Job Requirements

  • Must be 18 years of age or older
  • Weekend availability is required
  • High school diploma or equivalent
  • Ability to stand for about 8 hours a day while working on a point-of-sale system
  • Exercise good judgement while staying focused and attentive throughout the duration of flight session while operating tunnel wind at speeds up to 160 mph

Job Qualifications

  • High school diploma or equivalent
  • Exceptional sales skills
  • Exceptional customer-service skills
  • Confidence in phone and face-to-face communication
  • Ability to resolve conflicts
  • Ability to multi-task
  • Understanding of customer needs
  • Friendly, upbeat, compassionate, and personable attitude
  • Integrity, punctuality, and professional appearance
  • Ability to work well within a team maintaining positive relationships
  • Basic computer skills

Job Duties

  • Promote customer safety throughout their time in the wind tunnel and facility
  • Actively listen to guests to recommend and sell experiences that improve their time at iFLY
  • Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
  • Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
  • Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds and reschedule
  • Participate in marketing related photography, video, and social content capture for promotional usage
  • Exercise good judgement while staying focused and attentive throughout the duration of flight session while operating tunnel wind at speeds up to 160 mph

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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