Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Benefits
Leadership roles
Flexible Hours
Great pay
valuable work experience
Increased social opportunities
Future references and referrals
Job Description
Goldfish Swim School is a rapidly growing, award-winning franchise dedicated to revolutionizing swim instruction for children. Unlike your typical company, Goldfish aims to create a positive and fun atmosphere, both for its customers and employees. The school is committed to fostering a work environment where employees truly enjoy their job, face exciting challenges, and make a tangible difference in children's lives. Known for its unique culture where team members often work in a warm 90-degree pool environment and wear flip flops, the company stands out as a lively and supportive place to build a career in customer service and childcare.
The Front Desk Customer Service Representative plays a vital role at Goldfish Swim School by being the first point of contact for both potential and existing customers. This position not only promotes exceptional customer service but also manages sales and registration transactions ensuring smooth operations. Reporting to the General Manager and Sales & Service Manager, the representative approaches each day with enthusiasm to handle various duties ranging from answering calls to scheduling pool parties and overseeing front desk cleanliness. This role provides flexible hours which are particularly beneficial for students or individuals looking for additional work shifts without inconvenient late-night hours. The company values hard work and offers paid training allowing employees to develop valuable skills in communication, organization, and administrative operations.
Due to its rapid expansion, Goldfish Swim School offers opportunities for career advancement for dedicated employees who show commitment and excel in their roles. The inclusive and vibrant work culture is enhanced by frequent social events, reward programs like shout awards and gift cards, and leadership development chances. Working in this role enables gaining real-world experience in customer relations and sales within a specialized child-focused environment, making it an excellent stepping stone for future career growth. Employees at Goldfish Swim School also enjoy an upbeat work environment where teamwork and a passion for helping children achieve their swim goals are celebrated.
The Front Desk Customer Service Representative plays a vital role at Goldfish Swim School by being the first point of contact for both potential and existing customers. This position not only promotes exceptional customer service but also manages sales and registration transactions ensuring smooth operations. Reporting to the General Manager and Sales & Service Manager, the representative approaches each day with enthusiasm to handle various duties ranging from answering calls to scheduling pool parties and overseeing front desk cleanliness. This role provides flexible hours which are particularly beneficial for students or individuals looking for additional work shifts without inconvenient late-night hours. The company values hard work and offers paid training allowing employees to develop valuable skills in communication, organization, and administrative operations.
Due to its rapid expansion, Goldfish Swim School offers opportunities for career advancement for dedicated employees who show commitment and excel in their roles. The inclusive and vibrant work culture is enhanced by frequent social events, reward programs like shout awards and gift cards, and leadership development chances. Working in this role enables gaining real-world experience in customer relations and sales within a specialized child-focused environment, making it an excellent stepping stone for future career growth. Employees at Goldfish Swim School also enjoy an upbeat work environment where teamwork and a passion for helping children achieve their swim goals are celebrated.
Job Requirements
- Ability to work with children
- Excellent interpersonal communication and organizational skills
- Must pass background examinations included with training
Job Qualifications
- High school diploma or GED required
- Some college preferred
- Two years previous customer service and or administrative office experience required
- Intermediate level computer skills required using Word Excel and other software systems
- CPR First Aid and AED certification required
Job Duties
- Answers telephones responds to inquiries takes messages screens and directs phone calls in a professional manner
- Processes student registrations using effective sales and customer service techniques
- Schedules and manages birthday and pool parties supervises private party staff
- Resolves customer concerns and complaints using a professional approach
- Assists members with purchases of merchandise and vending
- Greets parents and students as they report to the front desk
- Checks in students on the attendance tracking system
- Maintains cleanliness of the front desk area snack shack changing areas restrooms and observation area
- Monitors snack shack area and provides guidance to snack shack staff
- Checks voicemail and email correspondence and responds in a timely manner
- Updates informational displays with accurate and timely promotions and literature
- Provides occasional administrative support for management personnel including the general manager and assistant general manager
- Makes collection calls to resolve open account problems
- Prepares twice daily student lesson schedules for use by instructors and management staff
- Enforces safety rules and regulations to prevent accidents administers first aid when necessary
- Fulfills other duties and responsibilities as assigned by the employer
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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