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Front Desk Customer Service Representative
Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Benefits
Leadership roles
Flexible Hours
Great pay
valuable work experience
Increased social opportunities
Future references and referrals
Job Description
Goldfish Swim School is a rapidly growing, award-winning franchise dedicated to revolutionizing swim instruction for children. Unlike your typical company, Goldfish aims to create a positive and fun atmosphere, both for its customers and employees. The school is committed to fostering a work environment where employees truly enjoy their job, face exciting challenges, and make a tangible difference in children's lives. Known for its unique culture where team members often work in a warm 90-degree pool environment and wear flip flops, the company stands out as a lively and supportive place to build a career in customer service and childcare.Show More
Job Requirements
- Ability to work with children
- Excellent interpersonal communication and organizational skills
- Must pass background examinations included with training
Job Qualifications
- High school diploma or GED required
- Some college preferred
- Two years previous customer service and or administrative office experience required
- Intermediate level computer skills required using Word Excel and other software systems
- CPR First Aid and AED certification required
Job Duties
- Answers telephones responds to inquiries takes messages screens and directs phone calls in a professional manner
- Processes student registrations using effective sales and customer service techniques
- Schedules and manages birthday and pool parties supervises private party staff
- Resolves customer concerns and complaints using a professional approach
- Assists members with purchases of merchandise and vending
- Greets parents and students as they report to the front desk
- Checks in students on the attendance tracking system
- Maintains cleanliness of the front desk area snack shack changing areas restrooms and observation area
- Monitors snack shack area and provides guidance to snack shack staff
- Checks voicemail and email correspondence and responds in a timely manner
- Updates informational displays with accurate and timely promotions and literature
- Provides occasional administrative support for management personnel including the general manager and assistant general manager
- Makes collection calls to resolve open account problems
- Prepares twice daily student lesson schedules for use by instructors and management staff
- Enforces safety rules and regulations to prevent accidents administers first aid when necessary
- Fulfills other duties and responsibilities as assigned by the employer
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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