Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Work Schedule
Standard Hours
Benefits
competitive salary
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) Plan
Paid Time Off
Paid holidays
Discounts on braces and clear aligners
Job Description
Smile Doctors is the nation’s leading Orthodontic Support Organization, passionately committed to partnering with local orthodontic practices to deliver world-class patient care infused with a hometown heart. Established with a clear mission to love people first and straighten teeth second, Smile Doctors has cultivated a vibrant company culture built on encouragement, fun, and a people-first mindset. This dynamic and rapidly growing organization is dedicated to nurturing its team members by developing their talents and strengths, enabling them to build fulfilling careers and contribute meaningfully to their field and communities. As an industry leader known for innovation and excellence, Smile Doctors... Show More
Job Requirements
- High school diploma or equivalent required
- six months as a Smile Doctors Front Desk Coordinator I
- bilingual a plus, but not required
Job Qualifications
- High school diploma or equivalent
- six months experience as a Smile Doctors Front Desk Coordinator I
- ability to establish and maintain good working relationships with patients and coworkers
- ability to communicate effectively verbally and in writing
- ability to listen and understand information verbally and in writing
- bilingual a plus but not required
Job Duties
- Greets and receives customers, determines nature of visit, and notifies appropriate team members
- performs various administrative duties
- welcomes visitors to the practice and provides information about clinic features
- answers, screens, and routes incoming calls and takes messages as needed
- checks in and collects general information from patients on their first visit
- notifies clinicians of patient arrival and readiness
- makes appointments for returning patients as necessary
- prints/reprints appointment reminders and school/work excuses
- verifies insurance information, investigates any issues, and works towards a resolution
- makes changes to the patient schedule as necessary
- presents contracts to patients, coordinates payment arrangements and/or account resolution
- receives, stores, and delivers shipments and mail
- takes payments and posts to account
- updates charts and patient information
- drives internal marketing initiatives and fosters participation from everyone
- consistently encourages/presents patients with non-clinical ways to utilize the Smile Doctors Anywhere application to support their experience throughout the course of treatment
- communicates office supply requirements to the Practice Director for monthly supply order
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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